Erasing the drive or removing the password throws an error #31
Description
Hey there,
I've just found a wd usb drive in a cupboard and I wanted to resurrect it. The HDD just went to tech heaven, dying when I tried to format it, but the control board is still alive, and still has a password set. I know the password and I can unlock the device, but I cannot remove the password permanently (I can set it, but it refuses to accept an empty password), nor erase the disk (along with the password). I always get an error.
Any idea what's going on?
Thanks!
Edit: I just realized that my drive is a mybook studio - is that just not supported? Could you add support for that? Interestingly, unlocking works flawlessly
Edit 2: Set up a whole vm for the stupid software and not even that is able to change the password. At this point I feel like these devices are plagued by planned obsolescence. If the drive dies you can never remove the password
Edit 3: After talking to a support rep about removing the password, I was told to use the "WD security" software instead of "WD discovery". The latter showed pretty much the same problems that your software shows (able to change the password, but not remove it), so I assume that your software just uses an older revision of the protocol?