[Bug] No response in chat

[liimiing]

Contact Information

hitlike

MaxKB Version

2.0.2

Problem Description

所有设置正常，聊天无响应 web server 日志：
2025-11-04 13:14:31,558 INFO "GET /api/application/embed HTTP/1.0" 302
2025-11-04 13:14:31,599 INFO "GET /admin/ HTTP/1.0" 200

这怎么排查？

Steps to Reproduce

...

The expected correct result

No response

Related log output

Additional Information

No response

[Shenguobin0102]

抱歉，您给的信息太少了，无法排查。请提供详细信息以便排查，包括但不限于部署方式、软硬件环境、应用配置、模型信息等。

[shaohuzhang1]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

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Sorry, the information you gave is too little to troubleshoot. Please provide detailed information for troubleshooting, including but not limited to deployment method, software and hardware environment, application configuration, model information, etc.

[liimiing]

抱歉，您给的信息太少了，无法排查。请提供详细信息以便排查，包括但不限于部署方式、软硬件环境、应用配置、模型信息等。

您好，是网上一个人弄的一键安装包（https://www.bilibili.com/video/BV1WAhTzpEpc/?share_source=copy_web&vd_source=00fdf640b8808c08a04a10145020130b），安装在 win 2019 server datacenter，使用本地ollama，所有设置都正常保存，知识库也能测试命中，但就是最后测试聊天，长时间无响应，然后回复没找到内容。

[shaohuzhang1]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

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Sorry, the information you gave is too little to troubleshoot. Please provide detailed information for troubleshooting, including but not limited to deployment method, software and hardware environment, application configuration, model information, etc.

Hello, this is a one-click installation package made by someone online (https://www.bilibili.com/video/BV1WAhTzpEpc/?share_source=copy_web&vd_source=00fdf640b8808c08a04a10145020130b). It is installed in win 2019 server datacenter and uses local ollama.

[liimiing]

[Shenguobin0102]

应用配置截图看看

[shaohuzhang1]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

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Take a look at application configuration screenshots

[Shenguobin0102]

你说对话时长时间没有响应，猜测可能是你的模型没有响应，请你直接在ollama命令行中进行提问，看看模型是否能正常使用。

[shaohuzhang1]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

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You said there was no response for a long time during the conversation. It may be that your model is not responding. Please ask questions directly in the ollama command line to see if the model can be used normally.

[Shenguobin0102]

这种部署方式不是官方推荐方式，无法确定环境部署是否正确，请使用官方推荐方式部署。

[shaohuzhang1]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

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This deployment method is not an officially recommended method, and it is impossible to determine whether the environment is deployed correctly. Please use the official recommended method for deployment.