[Bug] After the dialogue user sets up DingTalk login authentication docking, when accessing the DingTalk application through the mobile phone, the DingTalk QR code cannot be loaded, and the automatic authentication login cannot be performed.

[ZhaoQian1222]

Contact Information

No response

MaxKB Version

V2

Problem Description

对话用户设置钉钉登录认证对接后，智能体开启访问访问限制-身份验证，勾选钉钉登录认证的方式，通过手机端访问钉钉的应用时，无法加载钉钉二维码，也无法自动认证登录

但是钉钉PC端的工作台中，打开智能体应用认证是正常的，只有移动端存在此问题。

————————————
可能的原因：
当从手机钉钉工作台点击进入网页应用时，实际是在手机钉钉App内部的WebView（内嵌浏览器）中打开页面。
钉钉官方SDK或登录组件检测到当前环境是“移动端”，会自动禁用或跳过“展示二维码”环节。但网页应用仍然强制调用了“扫码登录”流程，导致组件无法渲染二维码，页面卡住。

Steps to Reproduce

1、配置钉钉登录认证对接
2、钉钉配置接入MaxKB智能体
3、智能体开启访问访问限制-身份验证，勾选钉钉登录认证的方式
4、在钉钉移动端的工作台中，访问智能体

The expected correct result

希望钉钉的移动端能够支持不加载二维码，做到钉钉用户的自动静默登录或免登操作，同时能够做到身份验证的控制。

Related log output

Additional Information

No response

[shaohuzhang1]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

---

Contact Information

No response

MaxKB Version

V2

Problem Description

After the dialogue user sets up DingTalk login authentication docking, the agent turns on access restrictions - identity verification, and checks the DingTalk login authentication method. When accessing DingTalk applications through the mobile phone, the DingTalk QR code cannot be loaded, and the login cannot be automatically authenticated.

However, in the DingTalk PC workbench, it is normal to turn on the agent application authentication. This problem only exists on the mobile side.

————————————
Possible reasons:
When you click to enter the web application from the DingTalk mobile workbench, the page is actually opened in the WebView (embedded browser) inside the DingTalk mobile app.
DingTalk's official SDK or login component detects that the current environment is "mobile" and will automatically disable or skip the "display QR code" link. However, the web application still forcibly calls the "scan code login" process, causing the component to be unable to render the QR code and the page to get stuck.

Steps to Reproduce

1. Configure DingTalk login authentication docking
2. DingTalk configuration and access to MaxKB agent
3. The agent turns on access restrictions-identity authentication and checks the DingTalk login authentication method.
4. In the workbench of DingTalk mobile terminal, access the agent

The expected correct result

It is hoped that the mobile version of DingTalk can support not loading QR codes, allowing DingTalk users to automatically log in silently or without logging in, and at the same time be able to control identity verification.

Related log output

Additional Information

No response

[ZhaoQian1222]

此问题已解决，通过钉钉配置免登即可实现移动端认证登录的效果。

[shaohuzhang1]

Bot detected the issue body's language is not English, translate it automatically. 👯👭🏻🧑‍🤝‍🧑👫🧑🏿‍🤝‍🧑🏻👩🏾‍🤝‍👨🏿👬🏿

---

This problem has been solved, and the mobile authentication login effect can be achieved by configuring DingTalk without login.