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Description
What happened
- We've started publishing our platform team's incident reports for major incidents at this website: https://2i2c.org/incident-reports/
- It will be automatically updated any time we add a new incident report
- It uses MyST markdown under the hood
Why is it valuable
- A reflective and responsive devops team is a crucial part of healthy cloud services
- Outages always happen, the question is what you do to fix them and make the infrastructure more resilient
- Incidents are a key way to identify necessary changes to make the infrastructure healthier and more stable
- By providing these reports publicly we can demonstrate transparent operations for an open infrastructure cloud services team
- We hope it also grows trust in our service and in the actions our team takes to improve the infrastructure