Improve GitHub issue template (#2930)

* Add bug report form

* Add feature request form

* Improve issue config

* Remove old templates in favour of new issue forms

* Update label to match previous template

* Update .github/ISSUE_TEMPLATE/bug_report.yml

Co-authored-by: Can Demiralp <ecandemiralp@gmail.com>

* Update feature_request.yml

---------

Co-authored-by: Can Demiralp <ecandemiralp@gmail.com>
Co-authored-by: Khushboo <khushboo.singhvi@adyen.com>

Author: 3 people

.github/ISSUE_TEMPLATE/bug_report.md

@@ -0,0 +1,111 @@
+name: Bug report
+description: Create a report to help us improve. See closed issues before reporting to confirm the issue has not been reported or resolved.
+title: "[Bug]: "
+labels: ["Bug report"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        #### Thank you for reporting this issue. Please provide all the required information to help us understand and resolve the issue.
+        Making your own contribution is easy, encouraged, and greatly appreciated! For more info, please refer to the [contribution guidelines](https://github.com/Adyen/adyen-magento2/blob/main/CONTRIBUTING.md).
+
+  - type: input
+    id: bug-description
+    attributes:
+      label: "Description"
+      description: "Provide a clear and concise description of the bug."
+      placeholder: "Example: Ideal Payment Options are not visible on..."
+    validations:
+      required: true
+
+  - type: textarea
+    id: reproduce-steps
+    attributes:
+      label: "Steps to reproduce"
+      description: "List necessary steps to help us reproduce the issue."
+      placeholder: |
+        1. Install Adyen plugin "v..." in Magento "v..."
+        2. Add items to the cart
+        3. Select the payment method "..."
+        4. Proceed to checkout
+        5. Check the payment methods
+        6. Observe error "..."
+    validations:
+      required: true
+
+  - type: textarea
+    id: actual-behavior
+    attributes:
+      label: "Actual behavior"
+      description: "Describe what happened - the error or unexpected behavior you see."
+      placeholder: "Example: Ideal Payment method is not visible..."
+    validations:
+      required: true
+
+  - type: textarea
+    id: expected-behavior
+    attributes:
+      label: "Expected behavior"
+      description: "Describe what you expected to happen."
+      placeholder: "Example: Ideal Payment method should be visible..."
+    validations:
+      required: true
+
+  - type: textarea
+    id: code-snippet
+    attributes:
+      label: "Code snippet or screenshots (if applicable)"
+      description: "Provide relevant code snippets or screenshots to illustrate the issue."
+      placeholder: "```php\n// Your code here\n```"
+
+  - type: input
+    id: adyen-magento-plugin-version
+    attributes:
+      label: "Adyen Magento Plugin version"
+      description: "Specify the version of the Adyen Magento plugin you're using."
+      placeholder: "Example: 9.0.0"
+    validations:
+      required: true
+
+  - type: input
+    id: magento-version
+    attributes:
+      label: "Magento version"
+      description: "Specify the version of Magento you're using."
+      placeholder: "Example: 2.4.7-p1"
+    validations:
+      required: true
+
+  - type: dropdown
+    id: operating-system
+    attributes:
+      label: "Operating System"
+      description: "Select your operating system."
+      options:
+        - Windows
+        - macOS
+        - Linux
+        - Other
+    validations:
+      required: false
+
+  - type: input
+    id: browser
+    attributes:
+      label: "Browser (if applicable)"
+      description: "Specify the browser and version you're using."
+      placeholder: "Example: Chrome 112.0.5615.49"
+    validations:
+      required: false
+
+  - type: textarea
+    id: additional-context-and-logs
+    attributes:
+      label: "Additional context and logs"
+      description: "Provide any other relevant details or paste relevant logs."
+      placeholder: |
+        Example: This issue started after updating to version X.
+        Logs:
+        ```
+        [2025-04-02 10:00:00] main.ERROR: Exception message...
+        ```

.github/ISSUE_TEMPLATE/bug_report.yml

@@ -1,5 +1,8 @@
-blank_issues_enabled: false
+# This configuration file manages issue template settings for the repository.
+
+blank_issues_enabled: false  # Disables blank issues to encourage use of templates.
+
 contact_links:
   - name: Adyen Support
     url: https://support.adyen.com/hc/en-us/requests/new?ticket_form_id=360000705420
-    about: For other questions, contact our support team
+    about: For other questions, contact our support team.

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,51 @@
+name: Feature request
+description: Suggest an idea for this project. See open issues before requesting.
+title: "[Feature]: "
+labels: ["Enhancement"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        #### Thank you for suggesting a feature! Please provide all the required information to help us evaluate your request.
+        Making your own contribution is easy, encouraged, and greatly appreciated! For more info, please refer to the [contribution guidelines](https://github.com/Adyen/adyen-magento2/blob/main/CONTRIBUTING.md).
+
+  - type: input
+    id: feature-summary
+    attributes:
+      label: "Feature summary"
+      description: "Provide a short description of the feature request."
+      placeholder: "Example: Add support for donation."
+
+  - type: textarea
+    id: problem-statement
+    attributes:
+      label: "Is your feature request related to a problem? Please describe."
+      description: "Explain the problem this feature aims to solve."
+      placeholder: "Example: I'm always frustrated when..."
+    validations:
+      required: true
+
+  - type: textarea
+    id: proposed-solution
+    attributes:
+      label: "Describe the solution you'd like"
+      description: "Provide a clear and concise description of what you want to happen."
+      placeholder: "Example: Add Donation feature to..."
+    validations:
+      required: true
+
+  - type: textarea
+    id: alternatives
+    attributes:
+      label: "Describe alternatives you've considered"
+      description: "Provide a clear and concise description of any alternative solutions or features you've considered."
+      placeholder: "Example: I tried to... but..."
+    validations:
+      required: false
+
+  - type: textarea
+    id: additional-context
+    attributes:
+      label: "Additional context"
+      description: "Add any other context, references, or screenshots about the feature request."
+      placeholder: "Example: This feature would help users by..."