Need Support Required for Restricting Address Change in PayPal Express Checkout (BOPIS Flow)

[rahulnaikRL]

Hi Adyen team,

We are currently working on a POC involving a few new requirements for the PayPal order flow and have encountered a limitation via Adyen Integration. Specifically, we are unable to restrict customers from changing their address within the PayPal window during the BOPIS (Buy Online, Pick Up In Store) flow when using the PayPal Express payment option.

Scenario: PayPal Express with BOPIS only Items only (We do not ask shipping address but maps store address based on customer selection before customer click on payment) in cart page itself.

Restrict Address Update: Given that a customer is using PayPal Express Checkout with BOPIS only items, When the customer attempts to update the address in the PayPal window, Then a message should be displayed informing that - This is the address provided by Ralph Lauren, to change it, return to Ralph Lauren site before completing your purchase (or) we should not show option to change address in this use case which is also behaviour with direct PayPal integration.

With a direct PayPal integration, this behavior can be controlled by passing the parameter shipping_preference=SET_PROVIDED_ADDRESS within the application_context object of the API request. However, it appears that this setting is not currently supported or exposed in the Adyen-PayPal integration.

Could you please review and advise on how we can handle this use case using Adyen’s PayPal integration? Specifically, we are looking for a way to prevent address changes during PayPal Express Checkout for BOPIS-only orders.

Thank you for your support.

Thanks
Rahul Naik

[zenit2001]

Hey @rahulnaikRL ,

Thanks for reaching out. We will investigate internally your request and come up with an answer on how you can support BOPIS flow.

Kind regards,
Zenit
Adyen

[rahulnaikRL]

Hi @zenit2001 Any update in this issue? If you could please provide ETA that would be helpful for us to plan the work at our end.

[rahulnaikRL]

Hi @zenit2001 Following up on above. Any update in this issue? If you could please provide ETA that would be helpful for us to plan the work at our end.

[zenit2001]

Hi @rahulnaikRL ,

We have an internal ticket for investigating this use case and will prioritize to have an answer on it!
We will keep you updated!

Kind regards,
Zenit
Adyen

[rahulnaikRL]

Thanks @zenit2001 . If you could share ETA on resolution, that would be really helpful for us to plan this work at our end.