Support Auto-Failing of orders

[taurgis]

Most projects have "auto-failing" enabled of orders to free up inventory for people not finishing their order within a certain timeframe.

In one of our projects we hade the following scenario with this setting:

• Auto fail: 1 hour

Scenario

1. Consumer clicks pay on the website
2. Consumer is redirected for 3DS
3. Consumer paid for the order, but does not return to the website (for whatever reason - closing the browser, ...)
4. Auto fail triggers after 1 hour
5. Notification was received 12 hours - 24 hours after the order
6. Order remains on failed because only created orders are placed (in our version of the cartridge we had an exception- not the latest release)

Solution

Also check for the "failed" status and automatically attempt to do an "undo" (https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/DWAPI/scriptapi/html/api/class_dw_order_OrderMgr.html?resultof=%22%6f%72%64%65%72%6d%67%72%22%20#dw_order_OrderMgr_undoFailOrder_Order_DetailAnchor) and attempt to place it after the undo.

There are scenario's where the product might have already been sold out, so error handling during placing the order still needs to be in place.

Likelihood of scenario

Quite small, we have not seen it happen often that a notification is sent to late.

Payment method: directEbanking

adyen-salesforce-commerce-cloud/src/cartridges/int_adyen_SFRA/cartridge/scripts/adyenService.js

Line 42 in b4cfd7d

if (order.status === Order.ORDER_STATUS_CREATED) {

[wboereboom]

Hi @taurgis,

Thanks for raising this issue, and for elaborating to such an extent.
I will take this discussion to our team to see if and how we should act if a situation like this occurs.
I shall get back to you on this ticket once we've decided.

Kind Regards,
Wouter
Adyen

[prestarihab]

Hello @wboereboom Any update for this issue ?
Thanks
Rihab