Freshservice Starter MCP Server docs (#509)

Author: byrro

app/en/mcp-servers/customer-support/freshservice-api/page.mdx

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+import { Arcade } from "@arcadeai/arcadejs";
+
+const client = new Arcade(); // Automatically finds the `ARCADE_API_KEY` env variable
+
+const USER_ID = "{arcade_user_id}";
+const TOOL_NAME = "FreshserviceApi.ActivateCsatSurvey";
+
+// Start the authorization process
+const authResponse = await client.tools.authorize({tool_name: TOOL_NAME});
+
+if (authResponse.status !== "completed") {
+  console.log(`Click this link to authorize: ${authResponse.url}`);
+}
+
+// Wait for the authorization to complete
+await client.auth.waitForCompletion(authResponse);
+
+const toolInput = {
+  "csat_survey_id": 12345
+};
+
+const response = await client.tools.execute({
+  tool_name: TOOL_NAME,
+  input: toolInput,
+  user_id: USER_ID,
+});
+
+console.log(JSON.stringify(response.output.value, null, 2));

pnpm-lock.yaml

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+import json
+from arcadepy import Arcade
+
+client = Arcade()  # Automatically finds the `ARCADE_API_KEY` env variable
+
+USER_ID = "{arcade_user_id}"
+TOOL_NAME = "FreshserviceApi.ActivateCsatSurvey"
+
+auth_response = client.tools.authorize(
+    tool_name=TOOL_NAME,
+    user_id=USER_ID,
+)
+
+if auth_response.status != "completed":
+    print(f"Click this link to authorize: {auth_response.url}")
+
+# Wait for the authorization to complete
+client.auth.wait_for_completion(auth_response)
+
+tool_input = {
+    'csat_survey_id': 12345
+}
+
+response = client.tools.execute(
+    tool_name=TOOL_NAME,
+    input=tool_input,
+    user_id=USER_ID,
+)
+print(json.dumps(response.output.value, indent=2))

public/examples/integrations/mcp-servers/freshservice_api/activate_csat_survey_example_call_tool.js

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+import { Arcade } from "@arcadeai/arcadejs";
+
+const client = new Arcade(); // Automatically finds the `ARCADE_API_KEY` env variable
+
+const USER_ID = "{arcade_user_id}";
+const TOOL_NAME = "FreshserviceApi.AddAssetComponent";
+
+// Start the authorization process
+const authResponse = await client.tools.authorize({tool_name: TOOL_NAME});
+
+if (authResponse.status !== "completed") {
+  console.log(`Click this link to authorize: ${authResponse.url}`);
+}
+
+// Wait for the authorization to complete
+await client.auth.waitForCompletion(authResponse);
+
+const toolInput = {
+  "asset_display_id": 12345
+};
+
+const response = await client.tools.execute({
+  tool_name: TOOL_NAME,
+  input: toolInput,
+  user_id: USER_ID,
+});
+
+console.log(JSON.stringify(response.output.value, null, 2));

public/examples/integrations/mcp-servers/freshservice_api/activate_csat_survey_example_call_tool.py

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+import json
+from arcadepy import Arcade
+
+client = Arcade()  # Automatically finds the `ARCADE_API_KEY` env variable
+
+USER_ID = "{arcade_user_id}"
+TOOL_NAME = "FreshserviceApi.AddAssetComponent"
+
+auth_response = client.tools.authorize(
+    tool_name=TOOL_NAME,
+    user_id=USER_ID,
+)
+
+if auth_response.status != "completed":
+    print(f"Click this link to authorize: {auth_response.url}")
+
+# Wait for the authorization to complete
+client.auth.wait_for_completion(auth_response)
+
+tool_input = {
+    'asset_display_id': 12345
+}
+
+response = client.tools.execute(
+    tool_name=TOOL_NAME,
+    input=tool_input,
+    user_id=USER_ID,
+)
+print(json.dumps(response.output.value, indent=2))

public/examples/integrations/mcp-servers/freshservice_api/add_asset_component_example_call_tool.js

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+import { Arcade } from "@arcadeai/arcadejs";
+
+const client = new Arcade(); // Automatically finds the `ARCADE_API_KEY` env variable
+
+const USER_ID = "{arcade_user_id}";
+const TOOL_NAME = "FreshserviceApi.ArchiveProject";
+
+// Start the authorization process
+const authResponse = await client.tools.authorize({tool_name: TOOL_NAME});
+
+if (authResponse.status !== "completed") {
+  console.log(`Click this link to authorize: ${authResponse.url}`);
+}
+
+// Wait for the authorization to complete
+await client.auth.waitForCompletion(authResponse);
+
+const toolInput = {
+  "project_id": 12345
+};
+
+const response = await client.tools.execute({
+  tool_name: TOOL_NAME,
+  input: toolInput,
+  user_id: USER_ID,
+});
+
+console.log(JSON.stringify(response.output.value, null, 2));

public/examples/integrations/mcp-servers/freshservice_api/add_asset_component_example_call_tool.py

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+import json
+from arcadepy import Arcade
+
+client = Arcade()  # Automatically finds the `ARCADE_API_KEY` env variable
+
+USER_ID = "{arcade_user_id}"
+TOOL_NAME = "FreshserviceApi.ArchiveProject"
+
+auth_response = client.tools.authorize(
+    tool_name=TOOL_NAME,
+    user_id=USER_ID,
+)
+
+if auth_response.status != "completed":
+    print(f"Click this link to authorize: {auth_response.url}")
+
+# Wait for the authorization to complete
+client.auth.wait_for_completion(auth_response)
+
+tool_input = {
+    'project_id': 12345
+}
+
+response = client.tools.execute(
+    tool_name=TOOL_NAME,
+    input=tool_input,
+    user_id=USER_ID,
+)
+print(json.dumps(response.output.value, indent=2))

public/examples/integrations/mcp-servers/freshservice_api/archive_project_example_call_tool.js

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+import { Arcade } from "@arcadeai/arcadejs";
+
+const client = new Arcade(); // Automatically finds the `ARCADE_API_KEY` env variable
+
+const USER_ID = "{arcade_user_id}";
+const TOOL_NAME = "FreshserviceApi.ConvertAgentToRequester";
+
+// Start the authorization process
+const authResponse = await client.tools.authorize({tool_name: TOOL_NAME});
+
+if (authResponse.status !== "completed") {
+  console.log(`Click this link to authorize: ${authResponse.url}`);
+}
+
+// Wait for the authorization to complete
+await client.auth.waitForCompletion(authResponse);
+
+const toolInput = {
+  "agent_id_for_conversion": 12345
+};
+
+const response = await client.tools.execute({
+  tool_name: TOOL_NAME,
+  input: toolInput,
+  user_id: USER_ID,
+});
+
+console.log(JSON.stringify(response.output.value, null, 2));

public/examples/integrations/mcp-servers/freshservice_api/archive_project_example_call_tool.py

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+import json
+from arcadepy import Arcade
+
+client = Arcade()  # Automatically finds the `ARCADE_API_KEY` env variable
+
+USER_ID = "{arcade_user_id}"
+TOOL_NAME = "FreshserviceApi.ConvertAgentToRequester"
+
+auth_response = client.tools.authorize(
+    tool_name=TOOL_NAME,
+    user_id=USER_ID,
+)
+
+if auth_response.status != "completed":
+    print(f"Click this link to authorize: {auth_response.url}")
+
+# Wait for the authorization to complete
+client.auth.wait_for_completion(auth_response)
+
+tool_input = {
+    'agent_id_for_conversion': 12345
+}
+
+response = client.tools.execute(
+    tool_name=TOOL_NAME,
+    input=tool_input,
+    user_id=USER_ID,
+)
+print(json.dumps(response.output.value, indent=2))