finePrint.php

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    define( 'ROOT',$_SERVER[ 'DOCUMENT_ROOT']); 
    $title='Fine Print Return Procedures - Sundance Art Glass'; 
    $description='Fine Print Return Procedures - Sundance Art Glass'; 
    $keywords='Fine Print Return Procedures - Sundance Art Glass'; 
    $abstract='Fine Print Return Procedures - Sundance Art Glass'; 
    require_once(ROOT . '/mobile/includes/header.php'); 
?>

<div class="row">
    <div class="col">
        <h1>The Fine Print</h1>
        <h4>When Placing an order</h4>
        <ul class="text-left">
            <li class="my-2">
                <strong>Out of Stock Items:</strong>
                <p>
                    When you place your order, the cusomer service rep does NOT always immediately know if we
                    have all items in stock. Normally, they would send your order to the shipping department
                    where they will process your order and then determine what is and is not in stock. You are
                    welcome to ask us to check and call you back. We are well stocked, but there is always an
                    occasional item we are out of.
                </p>
            </li>
            <li class="my-2">
                <ul>
                    <li class="disc">
                        We will call you if an item is Out of Stock. if you do not respond promptly, we will ship
                        your order without the out of stock items.
                    </li>
                    <li class="disc">
                        We DO hold up your order if we deem that item to be a primary and essential item in your
                        order.
                    </li>
                    <li class="disc">
                        We normally DO NOT backorder out of stock items. You will need to tell us you still need
                        the item by reordering the item at a later time as a new order. If an item is marked <em>o/s</em>
                        on
                        your invoice and you still want it, you will need to call and reorder it. For some items we
                        will back order the item. If an item is marked <em>b/o</em> on your invoice, we have record
                        of it and will send you the item as soon as it comes in.
                    </li>
                    <li class="disc">
                        <strong>NORMALLY, WE DO NOT BACKORDER ANYTHING.</strong> Please replace a new order for any
                        items you may
                        still want. If you request items to be backordered, it is considered a new order and you
                        will need to pay the shipping.
                    </li>
                </ul>
            </li>
            <li class="my-2">
                After we recieve your order, our processing time is 1 to 3 business days. We ship orders in the order
                they were recieved. You have the option of requesting <strong>RUSH</strong> processing for an
                additional $10 fee which will put you ahead of non-rush orders. 3rd, 2nd, or Next day also have a level
                of priority over all orders. Sometimes we have large orders that take extra time to pull, wrap and box
                up for shipping. Sometimes we may hold up and order if we know an item you needed is arriving soon.
            </li>
            <li class="my-2">
                Please keep in mind that prices are constantly changing, website may not always reflect the current
                price.
                We try to update the prices as quickly as we can, but due to the size and amount of items on our
                website,
                we may not be able to get all the pages.
            </li>
        </ul>
        <strong>If your order is more than $200, Adult Signature will be required at time of delivery.</strong>
    </div>
</div>
<hr class="my-2">
<div class="row">
    <div class="col">
        <strong>Two ways to ship</strong>
        <dl>
            <dt class="disc text-left">
                UPS/FedEx/GSO
            </dt>
            <dd class="text-right">
                Standard. You recieve tracking and insurance. Also, if your package does not arrive, a replacement
                package can be sent fairly soon if UPS/FedEx determines it is lost.
            </dd>
            <dt class="disc text-left">
                USPS
            </dt>
            <dd class="text-right">
                US Postal Service. We use USPS for international orders or those we can't sent through UPS.
            </dd>
        </dl>
        <p class="bg-alert">
            Please beware! You country may have duties or other costs which <strong>you</strong> are responsible for!
            We do not know
            what is charged for this, it is determined by customs in your country and charged to you when the package
            is delivered. There is a 50% restocking fee on international orders.
        </p>
    </div>
</div>
<hr class="my-2">
<div class="row">
    <div class="col">
        <h4>
            Checking on an order:
        </h4>
        <p>
            <strong>You can call and check on an order at any time we are open; Monday through Friday, 8 - 4 PDT (-7
                GMT).</strong> When checking on an order you need to know the name of the order under which it was
            placed. We may ask you what you ordered, when we receive an order and it has back ordered items they get
            filed in folders until that item is received.
        </p>
    </div>
</div>
<hr class="my-2">
<div class="row">
    <div class="col">
        <h3>Returns:</h3>
        <p>
            We do accept returned items. However, you must call for return authorization <strong>Before</strong>
            sending back the items
        </p>
        <p>
            If the item you send back is damaged in shipping to us, we are not responsible. It is between you and the
            shipping company that you used. If you decide to send something back, we recommend insuring the package.
            Credit or refund will not be issued until a claim is followed through.
        </p>
        <div class="border border-dark p-1">
            <p>
                <em>Four reason for returns and their procedures</em>
            </p>
                <dl>
                    <dt class="text-left">
                        Item was sent by mistake:
                    </dt>
                    <dd class="text-right">
                        We will refund the amount of th item plus any postage paid to send the item back to us.
                    </dd>
                    <dt class="text-left">
                        Item Was Damaged in Shipping:
                    </dt>
                    <dd class="text-right">
                        Once the claim is followed, we will fully reimburse for the item or a new one will be sent at no
                        additional cost. See details below.
                    </dd>
                    <dt class="text-left">
                        Item was defective:
                    </dt>
                    <dd class="text-right">
                        Almost all item we sell have a warranty through the manufacturer. Contact them by using the
                        warranty information supplied with the product. If there is no obvious manufacturer warranty, call
                        us. Once the item is returned, we must have our technician test the item. Once confirmed to be
                        defective, you will be reimbursed, including postage.
                    </dd>
                    <dt class="text-left">
                        You do not like the item, or decided you can't use the item:
                    </dt>
                    <dd class="text-right">
                        No problem. We will usually take back a product (except for special orders, discontinued items,
                        glass, books, videos and DVDs). We will issue store credit for the amount of the item save a 15%
                        restocking fee. International orders incur a 50% restocking fee. You will need to pay shipping in
                        both directions. The items returned must be in unused, resellable, brand new condition. We will not
                        take any items that are used. Special orders, Discontinued items, Glasses, Glasses, Books, DVDs,
                        and Videos can't be returned.
                    </dd>
                </dl>
        </div>
    </div>
</div>

<div class="row">
    <div class="col">
        <div class="h3">Refunds:</div>
        <p>Refunds are usually given as store credit, but we can refund the credit card that the order was placed with. If a refund is given as store credit, you will be notified the amount and it is your responsibility to tell us you have credit the next time you order. We charge a 15% restocking fee for items you decide to return. This covers our cost for packing and processing an order plus the same amount of expense involved in unpacking, checking the item, restocking and the paperwork involved. </p>
    </div>
</div>
<div class="row">
    <div class="col">
        <div class="h3">Damages:</div>
        <p>When you receive a package and it appears that some items may be damaged, You must stop unpacking the box and call UPS at 800-742-5877 to report the damage, be sure to give them the tracking number that appears on the package. You must initiate the claim, we cannot call to report damage for you. If this procedure is not followed, any damaged goods will not be replaced or refunded. UPS will set up a claim and reimburse for any costs of the materials damaged plus the shipping. Once we are reimbursed your replacement items will be sent. <strong>NOTHING CAN BE DONE WITHOUT A UPS CLAIM. SORRY - NO MONEY CAN BE REIMBURSED UNTIL UPS SETTLES THE CLAIM.</strong></p>
    </div>
</div>
<div class="row">
    <div class="col">
        <div class="h3">Warranty:</div>
        <p>
            Warranties are covered by the manufacturer of the item. Almost all products have a warranty through the Manufacturer. Contact them by using the warranty information supplied with the product. If there is no obvious manufacturer warranty call us. Once the item is returned, we must have our technician test the item. Then you will be reimbursed, including postage. 
        </p>
    </div>
</div>
<div class="row">
    <div class="col">
        <div class="h3">Boxing Charges:</div>
        <p>
            A few items have an extra boxing, crating, or palliating charges. These include, but are not limited to:
        </p>
        <ul class="text-left">
            <li class="disc">Kilns, Furnaces, and Glory Holes</li>
            <li class="disc">Large Work Surfaces</li>
            <li class="disc">Long Boxes of Borosilicate Glass</li>
            <li class="disc">Cases of Sheet Glass</li>
        </ul>
        <p>
            Large Items may have to be shipped in their own separate boxes.
        </p>
    </div>
</div>

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