Merge pull request #606 from AssemblyAI/devin/1770144607-add-customer-support-call-prompt

Add Customer Support Call domain-specific prompt example

Author: ryanseams

fern/pages/02-speech-to-text/pre-recorded-audio/prompt-engineering.mdx

@@ -456,6 +456,26 @@ meeting over mitin).
 
 ---
 
+### Customer support call
+
+Best for: Contact center calls, customer service interactions, agent-customer conversations
+
+```text
+Customer support call between agent and customer.
+
+Mandatory: Transcribe any overlapping speech across channels including crosstalk.
+
+Required: Pay attention to proper nouns like names, balance amounts, and bank name
+being correct.
+
+Non-negotiable: Preserve all disfluencies exactly as spoken including verbal
+hesitations, restarts, and self-corrections (um, uh, I—I mean).
+```
+
+**Why it works:** Combines multichannel awareness for overlapping speech with entity accuracy for critical customer data (names, amounts, institutions), while preserving verbatim speech patterns essential for quality assurance and compliance review.
+
+---
+
 ## How to build your prompt
 
 ### Step 1: Start with your base need