Failed to launch JVM

[johnlcrow]

Hello, I just installed LifeUp Desktop and it fails to open. I hope you can help. When opening it, I get two errors:

 Failed to launch JVM

and

 Child process exited with code 1

In my Event Viewer, it lists the installation as successful. It lists two event for the install:

#1:

Log Name:      Application
Source:        MsiInstaller
Date:          10/17/2023 3:16:28 PM
Event ID:      11707
Task Category: None
Level:         Information
Keywords:      Classic
User:          SIMBI-I7-NG\John
Computer:      SIMBI-I7-NG
Description:
Product: LifeUp Desktop -- Installation completed successfully.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11707</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-10-17T19:16:28.3978701Z" />
    <EventRecordID>76997</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>SIMBI-I7-NG</Computer>
    <Security UserID="S-1-5-21-3040065937-1061772109-1512657462-1001" />
  </System>
  <EventData>
    <Data>Product: LifeUp Desktop -- Installation completed successfully.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B30314338363731462D453739392D333830462D383644392D4335323039303333434233327D</Binary>
  </EventData>
</Event>

#2:

Log Name:      Application
Source:        MsiInstaller
Date:          10/17/2023 3:16:28 PM
Event ID:      1033
Task Category: None
Level:         Information
Keywords:      Classic
User:          SIMBI-I7-NG\John
Computer:      SIMBI-I7-NG
Description:
Windows Installer installed the product. Product Name: LifeUp Desktop. Product Version: 1.1.1. Product Language: 1033. Manufacturer: 未知. Installation success or error status: 0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1033</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-10-17T19:16:28.3988820Z" />
    <EventRecordID>76998</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>SIMBI-I7-NG</Computer>
    <Security UserID="S-1-5-21-3040065937-1061772109-1512657462-1001" />
  </System>
  <EventData>
    <Data>LifeUp Desktop</Data>
    <Data>1.1.1</Data>
    <Data>1033</Data>
    <Data>0</Data>
    <Data>未知</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B30314338363731462D453739392D333830462D383644392D4335323039303333434233327D3030303039353836623662346365633134376330313362323538363939353431303763343030303030393034</Binary>
  </EventData>
</Event>

Lastly, this is my Windows config:

OS Name Microsoft Windows 10 Education
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SIMBI-I7-NG
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU ASUS_MB_CNL
Processor Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1005, 4/10/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME Z390-A
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.3570"
User Name SIMBI-I7-NG\John
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 47.7 GB
Total Virtual Memory 73.4 GB
Available Virtual Memory 53.5 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

I hope you can tell me how to get it functioning. Thanks.

[Ayagikei]

Hello, thank you for your use and feedback!

I suspect this is the same problem as #2.

You can try the solutions described in this workaround:

1. https://stackoverflow.com/questions/69702334/charles-proxy-wont-start-assistive-technology-not-found-com-sun-java-accessib

The best fix for this problem is to disable the Access Bridge technology in the Java configuration files. To do this, follow these > steps:

1. Navigate to C:\Users<username>
2. Open the file called .accessibility.properties using a standard text editor (Notepad is fine)
3. Find the following lines in the config:
   assistive_technologies=com.sun.java.accessibility.AccessBridge
   screen_magnifier_present=true
4. Add a hashmark (#) in front of these lines
5. Save your changes to the file, restart the User Client Software

referer: https://www.papercut.com/kb/Main/AssistiveTechnologynotfound/

---

We will also look to see if there is a solution on the development side.