_Sorry, your Cloud Shell failed to request a terminal

[ctahok]

Hello,

It is a second day I am not able to open Cloud Shell in my tenant.

`Requesting a Cloud Shell.Succeeded.
Connecting terminal...

Sorry, your Cloud Shell failed to request a terminal. Please click the restart button. If the issue persists, please file a ticket New support request. Tenant id: a713fb80-e626-4e16-83be-3827488d953a; PUID: 10032918bef3ff38; Timestamp: 2025-01-21T09:56:25.920Z
`
I haven't got enough rights to log a ticket too.
What is the issue?

[dsajanice]

Hi @ctahok sorry that you are experiencing this issue. Could I please ask what client you are using for accessing Cloud Shell? As in Azure portal, VS Code, Windows Terminal etc.?

[dsajanice]

@ctahok - reaching out again to understand your issue better. Could you please provide more details on where you are accessing Cloud Shell from and the error that you are seeing. Thanks! If I don't hear back this week, I will proceed to close the issue.

[ctahok]

I use latest Edge browser after opening https://portal.azure.us with Global Admin and contributor permissions.

[mbifeld]

Hi @ctahok , I think a support ticket would lead to the fastest resolution - https://azure.microsoft.com/en-us/support/create-ticket/?msockid=1b0d147a6db16b2e3c55014e6cd06ab6. Also, you can try Settings -> Reset User Settings. I doubt this will fix it, but it's worth a try.

[mbifeld]

Closing this issue as no recent update. As mentioned, a support ticket is likely the best path for resolution as this is likely an individual configuration error rather than an issue with Cloud Shell.