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 # Port existing numbers to your Azure Communication Services account
 
-Customers who are interested in porting their toll-free phone numbers from external accounts to their Azure Communication Services account can do so by following the process below. 
+### New Port In Request
+To port your existing telephone numbers over to Azure Communication Services, you need to download the corresponding form below and submit it over to our Service Desk team. The team will then guide you through the process and keep you updated on the port-in order progress.
 
-*PLEASE NOTE* You need to have an [eligible Azure subscription](https://docs.microsoft.com/azure/communication-services/concepts/telephony-sms/plan-solution#azure-subscriptions-eligibility) and resource with the data location set to "US" to be able to port numbers. 
+You will need to work through the following steps:
+1) Download one of the forms below:
+	- [Port In Form for Australia (Geo)](./Forms/LOA-AU-GEO-EN.pdf)
+	- [Port In Form for Australia (Toll-free)](./Forms/LOA-AU-TF-EN.docx)
+	- [Port In Form for Austria (Geo & Toll-free)](./Forms/LOA-AT-ALL-EN.pdf)
+	- [Port In Form for Belgium (Geo & Toll-free)](./Forms/LOA-BE-ALL-EN.pdf)
+	- [Port In Form for Canada (Geo & Toll-free)](./Forms/ACS-Port-In-Form-Geographic-and-Toll-Free-(Canada).docx)
+	- [Port In Form for Denmark (Geo & Toll-free)](./Forms/LOA-DK-ALL-EN.pdf)
+	- [Port In Form for France (Geo](./Forms/LOA-FR-GEO-FR.pdf)
+	- [Port In Form for France (Toll-free)](./Forms/LOA-FR-TF-FR.pdf)
+	- [Port In Form for Germany (Geo)](./Forms/LOA-DE-GEO-DE.pdf)
+	- [Port In Form for Germany (Toll-free)](./Forms/LOA-DE-TF-DE.pdf)
+	- [Port In Form for Ireland (Geo & Toll-free)](./Forms/ACS-Port-In-Form-Geographic-and-Toll-Free-(Ireland).pdf)
+	- [Port In Form for Italy (Geo & Toll-free)](./Forms/ACS-Port-In-Form-Geographic-and-Toll-Free-(Italy).pdf)
+	- [Port In Form for Luxembourg (Geo & Toll-free)](./Forms/LOA-LU-ALL-EN.pdf)
+	- [Port In Form for Netherlands (Geo & Toll-free)](./Forms/LOA-NL-ALL-EN.pdf)
+	- [Port In Form for Norway (Geo & Toll-free)](./Forms/LOA-NO-ALL-EN.pdf)
+	- [Port In Form for Portugal (Geo & Toll-free)](./Forms/LOA-PT-ALL-PT.pdf)
+	- [Port In Form for Slovakia (Geo & Toll-free)](./Forms/LOA-SK-ALL-EN.pdf)
+	- [Port In Form for Spain (Geo & Toll-free)](./Forms/LOA-ES-ALL-ES.pdf)
+	- [Port In Form for Sweden (Geo & Toll-free)](./Forms/ACS-Port-In-Form-Geographic-and-Toll-Free-(Sweden).pdf)
+	- [Port In Form for Switzerland (Geo & Toll-free)](./Forms/LOA-CH-ALL-DE.pdf)
+	- [Port In Form for United Kingdom (Geo & Toll-free)](./Forms/ACS-Port-In-Form-Geographic-and-Toll-Free-(United-Kingdom).pdf)
+	- [Port In Form for United States and Puerto Rico (Geo & Toll-free)](./Forms/ACS-Port-In-Form-Geographic-and-Toll-Free-(United-States-and-Puerto-Rico).docx)
 
-Follow the steps below to port numbers to your Azure Communication Services account:
-- Download and fill out the appropriate Letter of Authorization (LOA) form. There is one for toll-free and one for greographic numbers in the [Forms folder](https://github.com/Azure/Communication/tree/master/Forms).
-- Get the Azure Resource ID for the resource you want to port the numbers to
-- Send the for and the resource ID to us at acstns@microsoft.com  
+    
+3) Fill in the form. 
+4) Send the filled out form to acstns@microsoft.com using "ACS Port Request" as part of your subject line
+5) Our Service Desk team will let you know of the next steps and advises you on the port process.
 
-**Please ensure that your email subject line begins with "ACS Number Request:"**
-
-
-Our service desk will get in touch with you on details. 
+*PLEASE NOTE:* You need to have an [eligible Azure Subscription and Resource](https://docs.microsoft.com/azure/communication-services/concepts/telephony-sms/plan-solution#azure-subscriptions-eligibility) to be able to port numbers.