The gateway did not receive a response from 'Microsoft.App' within the specified time period

[jleppert]

Describe the bug

Gateway Timeout({"error":{"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.App' within the specified time period."}})

Happens with any kind of az containerapp command. I also can't create a service ticket on azure.com, that just fails and times out too

Related command

az containerapp logs show

Errors

Gateway Timeout({"error":{"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.App' within the specified time period."}})

Issue script & Debug output

cli.knack.cli: Command arguments: ['containerapp', 'logs', 'show', '--name', 'pipeaid-incoming-video-process', '--resource-group', 'rg-pipeaid-video-conversion', '--debug']
cli.knack.cli: init debug log:
Enable color in terminal.
cli.knack.cli: Event: Cli.PreExecute []
cli.knack.cli: Event: CommandParser.OnGlobalArgumentsCreate [<function CLILogging.on_global_arguments at 0x1025b31a0>, <function OutputProducer.on_global_arguments at 0x102e66480>, <function CLIQuery.on_global_arguments at 0x102ea3c40>]
cli.knack.cli: Event: CommandInvoker.OnPreCommandTableCreate []
cli.azure.cli.core: Modules found from index for 'containerapp': ['azure.cli.command_modules.containerapp', 'azure.cli.command_modules.serviceconnector']
cli.azure.cli.core: Loading command modules:
cli.azure.cli.core: Name Load Time Groups Commands
cli.azure.cli.core: containerapp 0.171 37 123
cli.azure.cli.core: serviceconnector 0.012 20 315
cli.azure.cli.core: Total (2) 0.184 57 438
cli.azure.cli.core: These extensions are not installed and will be skipped: ['azext_ai_examples', 'azext_next']
cli.azure.cli.core: Loading extensions:
cli.azure.cli.core: Name Load Time Groups Commands Directory
cli.azure.cli.core: Total (0) 0.000 0 0
cli.azure.cli.core: Loaded 56 groups, 438 commands.
cli.azure.cli.core: Found a match in the command table.
cli.azure.cli.core: Raw command : containerapp logs show
cli.azure.cli.core: Command table: containerapp logs show
cli.knack.cli: Event: CommandInvoker.OnPreCommandTableTruncate [<function AzCliLogging.init_command_file_logging at 0x103df20c0>]
cli.azure.cli.core.azlogging: metadata file logging enabled - writing logs to '/Users/johnathan/.azure/commands/2025-07-15.15-39-24.containerapp_logs_show.64561.log'.
az_command_data_logger: command args: containerapp logs show --name {} --resource-group {} --debug
cli.knack.cli: Event: CommandInvoker.OnPreArgumentLoad [<function register_global_subscription_argument..add_subscription_parameter at 0x103e2f7e0>]
cli.knack.cli: Event: CommandInvoker.OnPostArgumentLoad []
cli.knack.cli: Event: CommandInvoker.OnPostCommandTableCreate [<function register_ids_argument..add_ids_arguments at 0x103e65b20>, <function register_cache_arguments..add_cache_arguments at 0x103e65c60>, <function register_upcoming_breaking_change_info..update_breaking_change_info at 0x103e65d00>]
cli.knack.cli: Event: CommandInvoker.OnCommandTableLoaded []
cli.knack.cli: Event: CommandInvoker.OnPreParseArgs []
cli.knack.cli: Event: CommandInvoker.OnPostParseArgs [<function OutputProducer.handle_output_argument at 0x102e66520>, <function CLIQuery.handle_query_parameter at 0x102ea3ce0>, <function register_ids_argument..parse_ids_arguments at 0x103e65bc0>]
cli.azure.cli.core.util: Found subscription ID 8b721ac2-3f40-4175-892a-b6ca989f049d in the URL https://management.azure.com/subscriptions/8b721ac2-3f40-4175-892a-b6ca989f049d/resourceGroups/rg-pipeaid-video-conversion/providers/Microsoft.App/containerApps/pipeaid-incoming-video-process?api-version=2024-03-01
cli.azure.cli.core.util: Retrieving token for resource https://management.core.windows.net/, subscription 8b721ac2-3f40-4175-892a-b6ca989f049d
cli.azure.cli.core.auth.persistence: build_persistence: location='/Users/johnathan/.azure/msal_token_cache.json', encrypt=False
cli.azure.cli.core.auth.binary_cache: load: /Users/johnathan/.azure/msal_http_cache.bin
urllib3.util.retry: Converted retries value: 1 -> Retry(total=1, connect=None, read=None, redirect=None, status=None)
msal.authority: Initializing with Entra authority: https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf
msal.authority: openid_config("https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/v2.0/.well-known/openid-configuration") = {'token_endpoint': 'https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/oauth2/v2.0/token', 'token_endpoint_auth_methods_supported': ['client_secret_post', 'private_key_jwt', 'client_secret_basic'], 'jwks_uri': 'https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/discovery/v2.0/keys', 'response_modes_supported': ['query', 'fragment', 'form_post'], 'subject_types_supported': ['pairwise'], 'id_token_signing_alg_values_supported': ['RS256'], 'response_types_supported': ['code', 'id_token', 'code id_token', 'id_token token'], 'scopes_supported': ['openid', 'profile', 'email', 'offline_access'], 'issuer': 'https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/v2.0', 'request_uri_parameter_supported': False, 'userinfo_endpoint': 'https://graph.microsoft.com/oidc/userinfo', 'authorization_endpoint': 'https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/oauth2/v2.0/authorize', 'device_authorization_endpoint': 'https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/oauth2/v2.0/devicecode', 'http_logout_supported': True, 'frontchannel_logout_supported': True, 'end_session_endpoint': 'https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/oauth2/v2.0/logout', 'claims_supported': ['sub', 'iss', 'cloud_instance_name', 'cloud_instance_host_name', 'cloud_graph_host_name', 'msgraph_host', 'aud', 'exp', 'iat', 'auth_time', 'acr', 'nonce', 'preferred_username', 'name', 'tid', 'ver', 'at_hash', 'c_hash', 'email'], 'kerberos_endpoint': 'https://login.microsoftonline.com/24251fb8-be46-47e1-8282-ff9509830fdf/kerberos', 'tenant_region_scope': 'NA', 'cloud_instance_name': 'microsoftonline.com', 'cloud_graph_host_name': 'graph.windows.net', 'msgraph_host': 'graph.microsoft.com', 'rbac_url': 'https://pas.windows.net'}
msal.application: Broker enabled? None
cli.azure.cli.core.auth.msal_credentials: UserCredential.get_token: scopes=('https://management.core.windows.net//.default',), claims=None, kwargs={}
msal.application: Cache hit an AT
msal.telemetry: Generate or reuse correlation_id: 001ddad1-126c-4d35-86cf-b7ac583d02c4
cli.azure.cli.core.util: Request URL: 'https://management.azure.com/subscriptions/8b721ac2-3f40-4175-892a-b6ca989f049d/resourceGroups/rg-pipeaid-video-conversion/providers/Microsoft.App/containerApps/pipeaid-incoming-video-process?api-version=2024-03-01'
cli.azure.cli.core.util: Request method: 'GET'
cli.azure.cli.core.util: Request headers:
cli.azure.cli.core.util: 'User-Agent': 'python/3.12.9 (macOS-15.1-arm64-arm-64bit) AZURECLI/2.69.0 (HOMEBREW)'
cli.azure.cli.core.util: 'Accept-Encoding': 'gzip, deflate'
cli.azure.cli.core.util: 'Accept': '/'
cli.azure.cli.core.util: 'Connection': 'keep-alive'
cli.azure.cli.core.util: 'x-ms-client-request-id': '33c3d427-e462-480c-9f0b-f6397ee702c7'
cli.azure.cli.core.util: 'CommandName': 'containerapp logs show'
cli.azure.cli.core.util: 'ParameterSetName': '--name --resource-group --debug'
cli.azure.cli.core.util: 'Authorization': 'Bearer eyJ0eXAiOiJKV...'
cli.azure.cli.core.util: Request body:
cli.azure.cli.core.util: None
urllib3.connectionpool: Starting new HTTPS connection (1): management.azure.com:443
urllib3.connectionpool: https://management.azure.com:443 "GET /subscriptions/8b721ac2-3f40-4175-892a-b6ca989f049d/resourceGroups/rg-pipeaid-video-conversion/providers/Microsoft.App/containerApps/pipeaid-incoming-video-process?api-version=2024-03-01 HTTP/1.1" 504 141
cli.azure.cli.core.util: Response status: 504
cli.azure.cli.core.util: Response headers:
cli.azure.cli.core.util: 'Cache-Control': 'no-cache'
cli.azure.cli.core.util: 'Pragma': 'no-cache'
cli.azure.cli.core.util: 'Content-Length': '141'
cli.azure.cli.core.util: 'Content-Type': 'application/json; charset=utf-8'
cli.azure.cli.core.util: 'Expires': '-1'
cli.azure.cli.core.util: 'x-ms-failure-cause': 'service'
cli.azure.cli.core.util: 'x-ms-request-id': '83bfdad6-3897-4972-a8f0-30ca86215a3a'
cli.azure.cli.core.util: 'x-ms-correlation-request-id': '83bfdad6-3897-4972-a8f0-30ca86215a3a'
cli.azure.cli.core.util: 'x-ms-routing-request-id': 'EASTUS:20250715T194025Z:83bfdad6-3897-4972-a8f0-30ca86215a3a'
cli.azure.cli.core.util: 'Strict-Transport-Security': 'max-age=31536000; includeSubDomains'
cli.azure.cli.core.util: 'X-Content-Type-Options': 'nosniff'
cli.azure.cli.core.util: 'X-Cache': 'CONFIG_NOCACHE'
cli.azure.cli.core.util: 'X-MSEdge-Ref': 'Ref A: 30D90AB80F044354BCCE87F3A97878E2 Ref B: CH1AA2020620051 Ref C: 2025-07-15T19:39:25Z'
cli.azure.cli.core.util: 'Date': 'Tue, 15 Jul 2025 19:40:25 GMT'
cli.azure.cli.core.util: Response content:
cli.azure.cli.core.util: {"error":{"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.App' within the specified time period."}}
cli.azure.cli.core.azclierror: Traceback (most recent call last):
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/knack/cli.py", line 233, in invoke
cmd_result = self.invocation.execute(args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/core/commands/init.py", line 654, in execute
self._validation(expanded_arg)
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/knack/invocation.py", line 111, in _validation
self._validate_cmd_level(parsed_ns, cmd_validator)
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/core/commands/init.py", line 912, in _validate_cmd_level
cmd_validator(**self._build_kwargs(cmd_validator, ns))
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/command_modules/containerapp/_validators.py", line 229, in validate_ssh
_set_ssh_defaults(cmd, namespace)
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/command_modules/containerapp/_validators.py", line 170, in _set_ssh_defaults
app = ContainerAppClient.show(cmd, namespace.resource_group_name, namespace.name)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/command_modules/containerapp/_clients.py", line 211, in show
r = send_raw_request(cmd.cli_ctx, "GET", request_url)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/core/util.py", line 1046, in send_raw_request
raise HTTPError(reason, r)
azure.cli.core.azclierror.HTTPError: Gateway Timeout({"error":{"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.App' within the specified time period."}})

cli.azure.cli.core.azclierror: Gateway Timeout({"error":{"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.App' within the specified time period."}})
az_command_data_logger: Gateway Timeout({"error":{"code":"GatewayTimeout","message":"The gateway did not receive a response from 'Microsoft.App' within the specified time period."}})
cli.knack.cli: Event: Cli.PostExecute [<function AzCliLogging.deinit_cmd_metadata_logging at 0x103df2340>]
az_command_data_logger: exit code: 1
cli.main: Command ran in 60.681 seconds (init: 0.120, invoke: 60.561)
cli.azure.cli.core.decorators: Suppress exception:
Traceback (most recent call last):
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/main.py", line 53, in
raise ex
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/main.py", line 46, in
sys.exit(exit_code)
SystemExit: 1

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/core/decorators.py", line 79, in _wrapped_func
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File "/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/lib/python3.12/site-packages/azure/cli/core/telemetry.py", line 129, in generate_payload
payload = json.dumps(self.events, separators=(',', ':'))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/homebrew/Cellar/python@3.12/3.12.9/Frameworks/Python.framework/Versions/3.12/lib/python3.12/json/init.py", line 238, in dumps
**kw).encode(obj)
^^^^^^^^^^^
File "/opt/homebrew/Cellar/python@3.12/3.12.9/Frameworks/Python.framework/Versions/3.12/lib/python3.12/json/encoder.py", line 200, in encode
chunks = self.iterencode(o, _one_shot=True)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/homebrew/Cellar/python@3.12/3.12.9/Frameworks/Python.framework/Versions/3.12/lib/python3.12/json/encoder.py", line 258, in iterencode
return _iterencode(o, 0)
^^^^^^^^^^^^^^^^^
File "/opt/homebrew/Cellar/python@3.12/3.12.9/Frameworks/Python.framework/Versions/3.12/lib/python3.12/json/encoder.py", line 180, in default
raise TypeError(f'Object of type {o.class.name} '
TypeError: Object of type HTTPError is not JSON serializable

telemetry.main: Split cli events and extra events failure: the JSON object must be str, bytes or bytearray, not NoneType

Expected behavior

Command should show the logs

Environment Summary

azure-cli 2.69.0 *

core 2.69.0 *
telemetry 1.1.0

Extensions:
account 0.2.5

Dependencies:
msal 1.31.2b1
azure-mgmt-resource 23.1.1

Python location '/opt/homebrew/Cellar/azure-cli/2.69.0/libexec/bin/python'
Config directory '/Users/johnathan/.azure'
Extensions directory '/Users/johnathan/.azure/cliextensions'

Python (Darwin) 3.12.9 (main, Feb 4 2025, 14:38:38) [Clang 16.0.0 (clang-1600.0.26.6)]

Legal docs and information: aka.ms/AzureCliLegal

Additional context

tap...tap...Is this thing on?

[azure-client-tools-bot-prd]

Hi @jleppert,

2.69.0 is not the latest Azure CLI(2.75.0).

If you haven't already attempted to do so, please upgrade to the latest Azure CLI version by following https://learn.microsoft.com/en-us/cli/azure/update-azure-cli.

[yonzhan]

Thank you for opening this issue, we will look into it.

[microsoft-github-policy-service]

Thanks for the feedback! We are routing this to the appropriate team for follow-up. cc @howang-ms, @Greedygre.

[jleppert]

Is there any ETA on when it will be fixed? I don't see any mentions on the Azure Status Page. Almost all requests to the management API are failing now

[kbriones-afs]

Also running into this issue, its been actively hampering operations since noon PST.

(GatewayTimeout) The gateway did not receive a response from 'Microsoft.App' within the specified time period.

[Greedygre]

Hi @svenstaro @kbriones-afs
Please refer this: https://learn.microsoft.com/en-us/answers/questions/4375702/the-gateway-did-not-receive-a-response-from-micros

Summary: Between July 15–16, 2025, some users of Azure Container Apps in the East US, East US 2, West US 2, and Canada Central regions experienced intermittent delays or timeouts when accessing the service via the Azure Portal or CLI.

Cause: An unexpected spike in traffic overwhelmed backend systems, leading to degraded performance.

Resolution: Engineers identified the root cause, scaled up backend resources, and restarted affected components. The service is now fully restored.

Next Steps: We are taking steps to enhance detection, scaling, and overall system resilience to help prevent this from happening again.

We sincerely apologize for the inconvenience caused.