Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found.

[plynch66]

Describe the bug

I have just installed Azure CLI version 2.77.0 and if I then run 'az upgrade' or 'az version' I get the error shown below.

Related command

'az upgrade' or 'az version'

Errors

Traceback (most recent call last):
File "", line 198, in _run_module_as_main
File "", line 88, in _run_code
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/main.py", line 13, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/telemetry.py", line 19, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/telemetry/init.py", line 9, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/init.py", line 4, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/portalocker.py", line 11, in
ImportError: DLL load failed while importing win32file: The specified module could not be found.

Issue script & Debug output

Traceback (most recent call last):
File "", line 198, in _run_module_as_main
File "", line 88, in _run_code
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/main.py", line 13, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/telemetry.py", line 19, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/telemetry/init.py", line 9, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/init.py", line 4, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/portalocker.py", line 11, in
ImportError: DLL load failed while importing win32file: The specified module could not be found.

Expected behavior

The command 'az version' should show me the current installed version, not an error.

Environment Summary

az --version isn't working right now. See below for disappointing details.

Additional context

No response

[yonzhan]

Thank you for opening this issue, we will look into it.

[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• DLL load failed while importing win32file: The specified module could not be found. #17986

---

Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

I was able to solve it by reinstalling pywin32 with a terminal "Run as Administrator":

& "C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2\python.exe" -m pip install pywin32==228 --force-reinstall

Though the root cause remains unknown...

Reference:

• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)

Solution 2:

As a fresh installation works fine, it's very likely some remnants of the old installation are interfering with the latest version. Another solution worth trying is to:

1. Go to Control Panel > Uninstall a program, uninstall Microsoft Azure CLI.
2. Delete C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2.
3. Reinstall Azure CLI from scratch.

Please kindly let us know if it solves the issue.

Reference:

• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)

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[simonua]

@plynch66, beat me to filing this by a couple of minutes.

Same error here. Running on Windows 11 on an ARM64 Surface Laptop

[plynch66]

I've just rolled back to 2.76.0 and it is working fine. The issue is clearly with version 2.77.0

[thetestgame]

We were able to recover after a simple reinstall. If it's relevant we also switched to the x64 version

[Chambras]

I did a re-install using azure-cli-2.77.0-x64 and it did not work for me. Still getting the same error.

[HummingMind]

+1

[rervinjr-msft]

Ditto on running into this error. Downgrading to 2.76.0.