docs: Add a FAQ on DPI breaking the encryption

Author: cdecker

docs/src/about/faq.md

@@ -26,3 +26,44 @@ request the signer:
 All of this ensures that only ever the latest state gets signed, and
 that this signed state doesn't get revoked, making a cheat attempt
 impossible.
+
+## Connectivity
+
+### Why can't I connect to the service from my school/work network?
+
+For its authentication and authorization Greenlight uses mTLS (mutual
+transport layer security), an extension on the usual TLS used for
+secure communication in browsers. Unlike normal websites however,
+Greenlight requires two things:
+
+ - The server must reply with a server certificate signed by the Greenlight CA.
+ - The client must use a client certificate signed by the Greenlight CA.
+ 
+When you try to access a service that uses mTLS (Mutual Transport
+Layer Security) with self-signed certificates, you might encounter
+connectivity issues, especially on networks with Deep Packet
+Inspection (DPI).
+
+DPI is a network security technique used to inspect network traffic to
+identify potential threats. Some DPI systems can interfere with
+encrypted connections, particularly those using self-signed
+certificates. These systems often rely on trusted Certificate
+Authorities (CAs) to validate certificates. Since self-signed
+certificates are not issued by a trusted CA, they may be flagged as
+suspicious and blocked.
+
+The root cause of the issue lies in the network configuration and
+security policies of your school or workplace network. They may have
+strict security measures in place that restrict traffic based on
+certificate validation.  
+
+This is not a Greenlight issue. Greenlight is using a standard
+security protocol, mTLS, to protect your data. The problem arises from
+the network restrictions imposed by your institution.
+
+We are working on exposing the scheduler and node interfaces over
+[`grpc-web`][grpc-web] which can use browser-grade certificates, and
+not require a client certificate, thus avoiding these connectivity
+issues.
+
+[grpc-web]: https://github.com/grpc/grpc-web