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_docs/repairs/no_active_tariff.md

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If you receive this repair notice it means that no active tariff was found for one or more of your meters. There are a few reasons why this might be the case.
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1. You are in the middle of switching tariffs. There can sometimes be a gap in your tariff information coming through when your existing tariff ends and your new tariff begins.
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2. You are new to OE and your tariff hasn't begun yet. Once your tariff starts, the integration will pick it up and should start working.
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3. There is a configuration issue with your account. In this scenario, you'll need to contact Octopus Energy support to get this rectified.
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2. You have had a meter swap. When your meter is replaced, it can take time for systems to fully update, leaving a gap in tariff information until this is complete.
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3. You are new to OE and your tariff hasn't begun yet. Once your tariff starts, the integration will pick it up and should start working.
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4. There is a configuration issue with your account. In this scenario, you'll need to contact Octopus Energy support to get this rectified.
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All of the above scenarios can be confirmed within your [diagnostic data](../faq.md#ive-been-asked-for-my-meter-information-in-a-bug-request-how-do-i-obtain-this). This will contain your account data including your meters. Under each of your meters, you'll have a list of tariff agreements. For each meter, you should have an agreement with a start date in the past and an end date either in the future or with no end date.
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All of the above scenarios can be confirmed within your [diagnostic data](../faq.md#ive-been-asked-for-my-meter-information-in-a-bug-request-how-do-i-obtain-this). This will contain your account data including your meters. Under each of your meters, you'll have a list of tariff agreements. For each meter, you should have an agreement with a start date in the past and an end date either in the future or with no end date.

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