[Feat]: implement ticket system enhancements with ephemeral responses and message management

Author: Samu-Kiss

.gitignore

@@ -7,3 +7,5 @@ coverage/
 
 
 .idea/
+
+config/

config/config.json

@@ -1,6 +1,6 @@
 import { SlashCommandBuilder, PermissionsBitField } from 'discord.js';
 import { buildEmbed } from '../utils/embed';
-import { getGuildConfig } from '../config/store';
+import { getGuildConfig, upsertGuildConfig } from '../config/store';
 
 const data = new SlashCommandBuilder()
   .setName('ticketmessage')
@@ -11,22 +11,37 @@ const data = new SlashCommandBuilder()
 
 async function execute(interaction: any) {
   if (!interaction.memberPermissions?.has(PermissionsBitField.Flags.ManageChannels)) {
-    return interaction.reply({ content: 'Solo junta/admin.', ephemeral: true });
+    return interaction.reply({ content: 'Solo junta/admin.', flags: 1 << 6 });
   }
   const cfg = getGuildConfig(interaction.guildId);
   if (!cfg?.channels.ticketTrigger) {
-    return interaction.reply({ content: 'Configura primero /setup', ephemeral: true });
+    return interaction.reply({ content: 'Configura primero /setup', flags: 1 << 6 });
   }
   const channel = interaction.guild.channels.cache.get(cfg.channels.ticketTrigger);
   if (!channel || !channel.isTextBased?.()) {
-    return interaction.reply({ content: 'Canal de tickets inválido', ephemeral: true });
+    return interaction.reply({ content: 'Canal de tickets inválido', flags: 1 << 6 });
   }
   const description =
     interaction.options.getString('description') ?? 'Reacciona con 🎫 para crear un ticket.';
   const embed = buildEmbed({ title: 'Tickets', description });
+
+  // delete previous ticket message if stored
+  if (cfg.ticketMessageId) {
+    try {
+      const prev = await channel.messages.fetch(cfg.ticketMessageId).catch(() => null);
+      if (prev?.deletable) await prev.delete();
+    } catch (err) {
+      // ignore fetch/delete errors
+    }
+  }
+
   const msg = await channel.send({ embeds: [embed] });
   await msg.react('🎫');
-  await interaction.reply({ content: 'Mensaje de tickets publicado.', ephemeral: true });
+
+  // persist new message id
+  upsertGuildConfig({ ...cfg, guildId: interaction.guildId, ticketMessageId: msg.id });
+
+  await interaction.reply({ content: 'Mensaje de tickets publicado.', flags: 1 << 6 });
 }
 
 export default { data, execute };

src/commands/ticket-message.ts

@@ -14,6 +14,7 @@ export interface GuildConfig {
     vcPool?: string[];
     voiceCategory?: string;
   };
+  ticketMessageId?: string;
 }
 
 interface ConfigFile {

src/config/store.ts

@@ -1,6 +1,8 @@
 import { buildEmbed } from '../utils/embed';
 import { getGuildConfig } from '../config/store';
 
+const EPHEMERAL_FLAG = 1 << 6; // Discord API flag
+
 // Ticket creation via reaction on the configured ticket trigger channel/message
 export default {
   name: 'messageReactionAdd',
@@ -19,10 +21,27 @@ export default {
       if (reaction.emoji?.name !== '🎫') return;
 
       // Remove the user's reaction to keep the trigger clean
-      try {
-        await reaction.users.remove(user.id).catch(() => {});
-      } catch (err) {
-        console.error('Failed to remove reaction', err);
+      await reaction.users.remove(user.id).catch(() => {});
+
+      // Enforce one open ticket per user: if a category with their ticket name exists, ping them in their ticket text channel instead of creating a new one.
+      const existingCategory: any = guild.channels.cache.find(
+        (ch: any) => ch.type === 4 && ch.name === `ticket-${user.username}`,
+      );
+      if (existingCategory) {
+        const ticketText = guild.channels.cache.find(
+          (ch: any) =>
+            ch.parentId === existingCategory.id && ch.name === `ticket-${user.username}-txt`,
+        );
+        const notifyPayload = {
+          content: `<@${user.id}> ya tienes un ticket abierto.`,
+          flags: EPHEMERAL_FLAG,
+        };
+        if (ticketText && ticketText.isTextBased?.()) {
+          await ticketText.send(notifyPayload).catch(() => {});
+        } else {
+          await reaction.message.channel.send(notifyPayload).catch(() => {});
+        }
+        return;
       }
 
       // Create category for the ticket