Funds were not transferred from the exchange to the Chia wallet

[repulse18]

hello. 2022-11-13 17:52:45 transferred 1 xch coin from gate.io.
balance 0 is displayed on the Сhia wallet.
gate.io confirmed the transaction and writes that it is completed.
what is the problem? where was the coin lost?

[Bodman1]

hello. 2022-11-13 17:52:45 transferred 1 xch coin from gate.io.
balance 0 is displayed on the Сhia wallet.
gate.io confirmed the transaction and writes that it is completed.
what is the problem? where was the coin lost?

I have the same problem, how did you solve yours?