Merge pull request #5522 from ClickHouse/update-core-dump-collection-kb

Update kb article with note and screenshot

Author: dhtclk

knowledgebase/opt-out-core-dump-collection.mdx

@@ -1,28 +1,30 @@
 ---
 date: 2026-02-04
-title: 'How to opt out of core dump collection'
-description: 'This article shows you how you can opt out of core dump collection on ClickHouse Cloud'
+title: 'How to opt out of crash report collection'
+description: 'This article shows you how you can opt out of crash report collection on ClickHouse Cloud'
 tags: ['Managing Cloud']
 ---
 
 import optOut from '@site/static/images/crash-reports.png';
+import crash_reports_collection from '@site/static/images/cloud/crash-reports-collection.png';
+
 import Image from '@theme/IdealImage';
 
 {frontMatter.description}
 {/* truncate */}
 
 ## Overview
 
-Starting **February 27, 2026**, ClickHouse Cloud will begin collecting core dumps when server crashes occur. This is part of our commitment to improving service reliability for all our users.
+Starting **February 27, 2026**, ClickHouse Cloud will begin collecting crash reports when server crashes occur. This is part of our commitment to improving service reliability for all our users.
 
-Core dump collection helps us:
+Crash report collection helps us:
 - Identify and understand what caused a crash
 - Fix issues more quickly
 - Continuously improve your service experience
 
 ## What's collected
 
-When a crash occurs, core dumps capture a snapshot of the server's state at that moment. We want to be transparent that this may include sensitive information that was in memory, such as:
+When a crash occurs, crash reports capture a snapshot of the server's state at that moment. We want to be transparent that this may include sensitive information that was in memory, such as:
 
 - Connection credentials
 - Encryption keys
@@ -39,15 +41,15 @@ We take the security of this data seriously:
 
 ## Services automatically excluded
 
-Some services are automatically excluded from core dump collection:
+Some services are automatically excluded from crash report collection:
 
 - Services with **HIPAA** compliance requirements
 - Services with **PCI** compliance requirements
 - **BYOC** (Bring Your Own Cloud) services
 
 ## How to opt out
 
-If you'd prefer not to participate in core dump collection, you can easily opt out:
+If you'd prefer not to participate in crash report collection, you can easily opt out:
 
 1. Go to the [ClickHouse Cloud Console](https://clickhouse.cloud)
 2. Select your service
@@ -56,3 +58,9 @@ If you'd prefer not to participate in core dump collection, you can easily opt o
 5. Toggle the option off to opt out
 
 <Image img={optOut} size="md" alt="Where to find the opt out option in Cloud UI"/>
+
+:::note
+In addition to the service setting, we also support configuring preferences for the organization. If the setting is disabled, i.e., opt out of the crash report collection, all existing and new services will be opted out automatically. If you set the preference to enabled i.e. opt in, you can selectively disable at the service level to override and opt out.
+:::
+
+<Image img={crash_reports_collection} size="md" alt="Crash reports collection"/>