Update byoc.md

Added a Q&A

#### Does ClickHouse offer an uptime SLA for BYOC?

No, since the data plane is hosted in the customer's cloud environment, service availability depends on resources not in ClickHouse's control. Therefore, ClickHouse does not offer a formal uptime SLA for BYOC deployments. If you have additional questions, please contact [email protected].

Author: krithika-ch

docs/cloud/reference/byoc.md

@@ -422,3 +422,9 @@ scrape_configs:
 ```
 
 Please also see [this blog post](https://clickhouse.com/blog/clickhouse-cloud-now-supports-prometheus-monitoring) and the [Prometheus setup docs for ClickHouse](/integrations/prometheus).
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+### Uptime SLAs
+
+#### Does ClickHouse offer an uptime SLA for BYOC?
+
+No, since the data plane is hosted in the customer's cloud environment, service availability depends on resources not in ClickHouse's control. Therefore, ClickHouse does not offer a formal uptime SLA for BYOC deployments. If you have additional questions, please contact [email protected].