‘Your thoughts’ box missing and prompts interface not intuitive

[robtaylor]

Describe the bug
When going through initial sign up, the ‘your thoughts’ box showed on the first question but is missing from subsequent questions.

To Reproduce
Follow sign up process on iPhone 16e

Expected behavior

‘Your thoughts’ box to appear on all questions

Screenshots

Smartphone (please complete the following information):

• Device: iPhone 16e
• OS: iOS 18.7
• Browser: Edge
• Version: 140.0.3485.94

[robtaylor]

Just noticed that if I turn the screen sideways then I get the scroll bar, and then turn back vertical the scroll remains and I can continue (this fixing it for all remaining questions)

[MartinBraquet]

Thanks for raising the issue! By any chance, is it possible that the box gets visible simply by scrolling down? Sometimes when there are more than 2 options per questions, "Your answer" and "Answers you'll accept" take so much space that the box gets pushed down.

I'm curious if

1. the scroll bar is not available
2. one can scroll and the box gets visible
3. one can scroll but the box is still not there

[robtaylor]

Digging in a bit more, the scroll and the text box are there, but scolling depends on where you start the scroll - you need to start on the text at top level within the box (eg ‘answers you’ll accept’) - pressing eg within the answer box doesn’t start a scroll. - though once I’ve triggered scroll bars to appear, scrolling then works from anywhere

It’s a tricky one to reproduce, once it has started working it’s tough to get the behaviour to repeat without restarting signup.

[MartinBraquet]

Got it, thanks for the details. I suggest we keep the issue open as there is definitely a need to improve the user experience there.