Changes following PO review

Author: Donna-Marie Smith

content/en/docs/2025.5/Guides/upgrade-guides/upgrade-cortex/2025.3-to-2025.5/single-server-without-ha/pre-upgrade.md

@@ -13,6 +13,12 @@ This guide describes how to perform the steps required before starting the upgra
 
 {{< section "/upgrade/2025.5/pre-upgrade/single-server/make-artefacts-available.md">}}
 
+## Backup Configuration Portal Data
+
+If using the {{% ctx %}} Configuration Portal, the data will need to be backed up.
+
+For further assistance, please raise a case in the [{{% ctx %}} Service Portal][].
+
 ## Next Steps?
 
 1. [Upgrade][]

content/en/docs/2025.5/Guides/upgrade-guides/upgrade-cortex/2025.3-to-2025.5/single-server-without-ha/upgrade/upgrade-web-application-server/upgrade-gateway.md

@@ -17,6 +17,24 @@ This guide describes how to upgrade {{% ctx %}} Gateway from 2025.3 to 2025.5. P
 
 {{< section "/upgrade/2025.5/upgrade-web-application-server/run-gateway-script.md" >}}
 
+## Republish Packages
+
+1. Log in to Gateway with a user that has the `Admin` role.
+1. Click on the `Admin` charm, then `Packages`.
+1. In the `Package Definitions` grid, select `Is Published` filter option on the `Is Published` column to show all published packages.
+1. For each published package version:
+    * Select the package.
+    * Click  `Unpublish` at the bottom of the `Definition` tab and click `Unpublish` on the confirmation pop-up dialog. A success message should appear. If it doesn't it means that there is a problem with the configuration in the `web.config` file for {{% ctx %}} Gateway, or the Application Services aren't healthy
+    * Click `Create New Version` then click `Save` and wait for the new version to be created.
+    * Click `Publish`. A success message should appear. If it doesn't it means that there is a problem with the configuration in the `web.config` file for {{% ctx %}} Gateway, or the Application Services aren't healthy.
+    * Sometimes the list of published packages in the `Package Definitions` grid disappears. To fix, set the `Is Published` filter in the `Package Definitions` grid to blank option and then set the filter to `Is Published` option again to show all published packages.
+
+## Restore Configuration Portal Data
+
+If using the {{% ctx %}} Configuration Portal, the data will need to be restored.
+
+For further assistance, please raise a case in the [{{% ctx %}} Service Portal][].
+
 ## Preserve installation files
 
 {{< section "/preserve-installation-files.md" >}}

content/en/docs/2025.5/_shared/upgrade/2025.5/upgrade-web-application-server/upgrade-cortex-interaction-portal.md

@@ -1,4 +1,4 @@
-If using the {{% ctx %}} Interaction Portal, it will need to be re-installed.
+If using the {{% ctx %}} Interaction Portal, it will need to be upgraded.
 
 For further assistance, please raise a case in the [{{% ctx %}} Service Portal][].