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Donna-Marie Smith
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Modified Formatting following PR Review
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content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/prerequisites.md

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{{% alert title="Note" %}}This step is only required if the load balancer installed is the load balancer that is included with the {{% ctx %}} software.{{% /alert %}}
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1. On one of the Application Servers:
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1. On the Start menu, choose `Run`.
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1. In the open box, enter `regedit.exe`. You must have administrative credentials to run regedit.exe.
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1. In the Registry Editor, locate the registry value `Key` which can be found at the following location `HKEY_LOCAL_MACHINE\SOFTWARE\Innovise\Cerberus`.
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1. Copy the value of `Key` and save it to a known location.
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1. On the Load Balancer Server:
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1. On the Start menu, choose `Run`.
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1. In the open box, enter `regedit.exe`. You must have administrative credentials to run regedit.exe.
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1. In the Registry Editor, navigate through the subkeys to `HKEY_LOCAL_MACHINE\SOFTWARE\Innovise\Cerberus`. If any of the subkeys do not exist create them repeating for each subsequent folder:
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* Right click on the parent folder.
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* Select `New`.
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* Select `Key`.
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* Set the name to be the subkey that you are creating e.g. `Cerberus`.
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1. Under the `Cerberus` folder locate the registry value `Key`. If the registry value does not exist create it:
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* Right click in the right window.
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* Select `New`.
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* Select `String`.
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* Set the name to be `Key`.
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1. Set the value of `Key` to be the value copied from the Application Server in Step 1.4:
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* Double click on the registry value `Key` to open the Edit dialog.
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* Set the value.
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* Click `OK`.
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### Retrieve Existing Encryption Key
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On one of the Application Servers:
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1. On the Start menu, choose `Run`.
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1. In the open box, enter `regedit.exe`. You must have administrative credentials to run regedit.exe.
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1. In the Registry Editor, locate the registry value `Key` which can be found at the following location `HKEY_LOCAL_MACHINE\SOFTWARE\Innovise\Cerberus`.
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1. Copy the value of `Key` and save it to a known location.
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### Add Encryption Key to Load Balancer Server
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On the Load Balancer Server:
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1. On the Start menu, choose `Run`.
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1. In the open box, enter `regedit.exe`. You must have administrative credentials to run regedit.exe.
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1. In the Registry Editor, navigate through the subkeys to `HKEY_LOCAL_MACHINE\SOFTWARE\Innovise\Cerberus`.
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If any of the subkeys do not exist create them, repeating for each subsequent subkey:
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1. Right click on the parent subkey.
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1. Select `New`.
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1. Select `Key`.
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1. Set the name to be the subkey that you are creating e.g. `Innovise`.
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1. Under the `Cerberus` subkey locate the registry value `Key`.
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If the registry value does not exist create it:
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* Right click in the right window.
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* Select `New`.
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* Select `String`.
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* Set the name to be `Key`.
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1. Set the value of `Key` to be the value copied from the Application Server in Step 4 of [Retrieve Existing Encryption Key][]:
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1. Double click on the registry value `Key` to open the Edit dialog.
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1. Set the value.
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1. Click `OK`.
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## Next Steps?
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1. [Upgrade Application Servers and Load Balancer][]
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[Retrieve Existing Encryption Key]: {{< url path="Cortex.Guides.UpgradeCortex.2024.9to2024.11.MultipleServerWithHA.RetrieveAppServerEncryptionKey" >}}
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[Upgrade Application Servers and Load Balancer]: {{< url path="Cortex.Guides.UpgradeCortex.2024.9to2024.11.MultipleServerWithHA.UpgradeApplicationAndLoadBalancerServers" >}}

data/urls.toml

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MainDoc = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/"
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Prerequisites = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/prerequisites"
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TryItOut = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/try-it-out"
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RetrieveAppServerEncryptionKey = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/prerequisites/#retrieve-existing-encryption-key"
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UpgradeApplicationAndLoadBalancerServers = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-application-and-loadbalancer-servers"
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UpgradeDebugger = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-web-application-server/upgrade-debugger"
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UpgradeGateway = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-web-application-server/upgrade-gateway"

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