chore: updating FAQs

Author: DEV-DIBSTER

src/faq.md

@@ -1,70 +1,95 @@
 ---
-order: 5
+order: 2
 icon: checklist
 title: Frequently Asked Questions
 ---
 
 # DBH FAQ & Guides
 
+List of common FAQ questions that have come up over the years.
+
+---
+
 ## Donations & Premium Servers
-- **How do I get donator servers? How do I donate? How do I get better servers?**
+### How do I get donator servers? How do I donate? How do I get better servers?
   - Donate at https://paypal.me/DanBotHosting (minimum $1, priced at `$0.50` per premium server).
   - Include your Discord ID in the notes. Open a ticket and provide a screenshot plus the transaction ID so staff can process it.
-- **What is the price of DBH VPN?**
+### What is the price of DBH VPN?
   - Free, with paid add-ons such as static IPs and premium locations (currently in development).
 
-## Common Issues
-- **"No Space" error even with free disk**
+---
+
+## Common Issues: 
+### "No Space" error even with free disk. How do I fix it?
   - Known issue from RAID setup on the new SSDs; being worked on.
-- **Out-of-space errors when installing packages**
-  - Installs use a temp directory limited to 100MB on the host. Packages larger than that limit fail with out-of-space messages.
+### Out-of-space errors when installing packages. How do I fix it?
+  - Installs use a tempporary (temp) directory limited to 100MB on the host. Packages larger than that limit fail with out-of-space messages.
   - For the container TMPDIR workaround, see: [Fixing `EnvironmentError - No space left on device`](/advanced-guides/fixing-no-space-temp).
 
+---
+
 ## Hosting Support
-- **Do you support Lavalink servers?**
-  - Yes. Limit RAM to 2GB, or use the public instance: IP `63.141.232.244`, Port `1221`, Password `DBH`.
-- **Node IPs?**
-  - Provided on request; check the panel or ask staff if you need specifics.
-- **What hosts do we use?**
+### Do you support Lavalink servers?
+  - Yes. Limit RAM to 2GB.
+### Node IPs?
+  - Provided on request; check the panel or ask staff if you need specifics. We recommend running simple ping command in terminal:
+
+  ```
+  ping dono-01.danbot.host
+  ```
+### What hosts do we use?
   - Primarily CrunchBits and BerryByte, followed by OVHCloud and a few colocated VPS hosts.
-- **Having issues with the DBH Pterodactyl API?**
+### Having issues with the DBH Pterodactyl API?
   - Set the user agent to `DBH` when calling the API.
-- **Proxied domains not using HTTPS:**
+### Proxied domains not using HTTPS:
   - Enable Force HTTPS by unproxying/reproxying or switching Cloudflare from DNS-only to Proxied (orange cloud), then in SSL enable "Always HTTPS."
 
 
+---
+
 ## Policies
-- **What are you not allowed to host?**
+### What are you not allowed to host?
   - See the full list [here](/policies/policy-list).
-- **What is the difference between Free Nodes and Donator Nodes?**
+### What is the difference between Free Nodes and Donator Nodes?
   - Donator servers are paid and limited to donors or code claimers.
-- **What's the catch? Why is it free?**
+### What's the catch? Why is it free?
   - Started in 2016 to help friends test projects; it grew into a business and a learning platform for system administration. Using DBH helps it grow and supports ongoing learning.
-- **Why don't we change startup commands for users?**
+### Why don't we change startup commands for users?
   - Avoids false anti-abuse flags and prevents unstable startup flags from harming servers or nodes.
-- **Why no additional allocations for servers?**
+### Why no additional allocations for servers?
   - Allocations control server counts; extra allocations would skew usage data.
-- **Why no RAM upgrades for Dono-02/Dono-04 servers?**
+### Why no RAM upgrades for Dono-02/Dono-04 servers?
   - Max RAM was raised from 4GB to 6GB; further increases are not available due to limited resources.
-- **What happens if you charge back via PayPal or your bank?**
-  - See Chargeback Policy (/policies/chargeback).
+### What happens if you charge back via PayPal or your bank?
+  - See [Chargeback Policy Here](/policies/chargeback).
+### How do I appeal a ban or suspension?
+  - See [Appeals Guide Here](/appealing-a-ban).
+
+---
 
 ## Databases
-- **Postgres**
+### Postgres
   - Use `container` as the username. Connection string format:
     - `postgres://container:<PASSWORD>@<node>.danbot.host:<port>/postgres`
-- **MongoDB**
+### MongoDB
   - Connection string format:
     - `mongodb://admin:[email protected]:port/?authSource=admin`
   - Replace `X` with your node number (use `dono-0X` for donator nodes). The password is in the Startup tab; use your server's port.
 
+--- 
+
 ## Node Status Meanings
-- Wings offline: Panel access unavailable for your server.
-- System offline: Node is offline; panel access and workloads are down.
-- Maintenance: Node in maintenance; bot offline and panel access unavailable until it returns.
-- Online: Node healthy and ready to use.
+### Wings offline
+Panel access unavailable for your server.
+### System offline
+Node is offline; panel access and workloads are down.
+### Maintenance
+Node in maintenance; bot offline and panel access unavailable until it returns.
+### Online
+Node healthy and ready to use.
 
+---
 
 !!!info Last Updated:
-January 16, 2026.
+January 17, 2026.
 !!!