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SDCD-1644: adding limitation warning around DORA failure enrichment from PagerDuty incidents created by Datadog monitors (#30951)
* SDCD-1644: adding limitation warning around DORA failure enrichment from PagerDuty incidents created by Datadog monitors * Update content/en/dora_metrics/setup/failures.md --------- Co-authored-by: Esther Kim <[email protected]>
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content/en/dora_metrics/setup/failures.md

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@@ -134,6 +134,10 @@ The matching algorithm works in the following steps:
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5. If the PagerDuty service name of the incident matches a team name in the Software Catalog, the incident metrics and events are emitted with the team.
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6. If there have been no matches up to this point, the incident metrics and events are emitted with the PagerDuty service and PagerDuty team provided in the incident.
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<div class="alert alert-warning">
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If an incident is resolved manually in PagerDuty instead of from a monitor notification, the incident resolution event does not contain monitor information and the first step of the matching algorithm is skipped.
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</div>
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[101]: https://support.pagerduty.com/docs/services-and-integrations
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[102]: /software_catalog/
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[103]: /software_catalog/integrations/#pagerduty-integration

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