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Copy file name to clipboardExpand all lines: content/en/incident_response/on-call/guides/migrate-your-opsgenie-resources-to-on-call.md
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@@ -49,7 +49,7 @@ The migration follows a six-step wizard-style process in Datadog. Complete all s
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1. If you have multiple regions configured, select your OpsGenie account's region from the dropdown.
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1. Datadog loads all your OpsGenie teams in a searchable, paginated list. Select the team to migrate, then select **Next**. A preview pane shows the team's members and settings.
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{{< img src="service_management/oncall/import-opsgenie-team.png" alt="UI that lists OpsGenie teams and shows a preview of the selected team" style="width:95%;" >}}
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{{< img src="service_management/oncall/import-opsgenie-team.png" alt="OpsGenie team list with a preview pane showing the selected team's members and settings" style="width:95%;" >}}
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**Note**: If a team was previously imported, Datadog indicates this.
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- Map to a different Datadog team that you select.
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- Create a new team. Enter a team name to create a Datadog team based on the structure and members of the OpsGenie team.
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{{< img src="service_management/oncall/map-opsgenie-team-to-datadog-team.png" alt="UI for mapping an OpsGenie team to an existing or new Datadog team" style="width:95%;" >}}
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{{< img src="service_management/oncall/map-opsgenie-team-to-datadog-team.png" alt="Mapping options for assigning an OpsGenie team to an existing or new Datadog team" style="width:95%;" >}}
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1. When the mapping is correct, select **Next**.
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1. Browse your OpsGenie escalation policies. You can filter policies by team.
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1. Select an escalation policy to import. The wizard displays the full policy details, including rules, recipients, and schedules.
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{{< img src="service_management/oncall/import-opsgenie-escalation-policy.png" alt="UI for selecting an OpsGenie escalation policy to migrate" style="width:95%;" >}}
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{{< img src="service_management/oncall/import-opsgenie-escalation-policy.png" alt="OpsGenie escalation policy list with policy details shown for the selected policy" style="width:95%;" >}}
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### Step 4: Map users
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-**Time restrictions**: `time-of-day` and `weekday-and-time-of-day` restrictions are preserved.
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-**Time zones**: Time zone configuration is preserved.
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**Note**: Only user-type rotation participants are supported. Team-type and escalation-type participants are not migrated.
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### Step 6: Review and save
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1. Review the migrated escalation policy. You can modify the following fields:
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1. Verify that email addresses match exactly between OpsGenie and Datadog.
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1. Confirm that the Datadog users are active.
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1. If automatic matching fails, map users manually or invite them to Datadog.
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1. If automatic matching still fails, add users manually or invite them to Datadog.
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### Schedule rotations not matching
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If migrated schedule rotations do not match your OpsGenie schedules:
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1. Check that all rotation participants are user-type (not team-type or escalation-type).
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1. Verify that timezones are correctly configured in both OpsGenie and Datadog.
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1. Verify that time zones are correctly configured in both OpsGenie and Datadog.
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1. Review time restrictions to confirm they were migrated correctly.
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### Escalation policy not saving
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1. Confirm all users are mapped or excluded (no pending invites).
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1. Verify all referenced schedules were created successfully.
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1. Check that all escalation step delays meet the minimum requirement (one minute).
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1. Confirm you have the `on_call_write`permission.
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1. Confirm you have the `on_call_write`and `teams_manage` permissions.
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