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ITOM/ITSM Integration for Datadog 2.7.9 release (#33504)
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content/en/incident_response/incident_management/integrations/servicenow.md

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@@ -28,7 +28,7 @@ The ServiceNow integration with Datadog Incident Management provides you with th
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To use automatic incident creation and bidirectional sync with ServiceNow:
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1. Install the [ServiceNow integration][1] through the ServiceNow Integration tile and ensure you have the [ServiceNow tile configured][2] with your ServiceNow instance in Datadog.
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2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][4]) and upload it to your ServiceNow instance manually.
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2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][4]) and upload it to your ServiceNow instance manually.
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3. Create a [service account application key][5] in Datadog for secure authentication. **Note**: Datadog recommends creating a service account key instead of using a personal one, which risks breaking the ServiceNow sync if the user's account is deactivated or if their permissions change.
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## Setup
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[1]: https://app.datadoghq.com/integrations/servicenow
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[2]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog
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[3]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67
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[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml
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[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml
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[5]: /account_management/org_settings/service_accounts/#create-or-revoke-application-keys
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[6]: https://app.datadoghq.com/incidents/settings#Integrations
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[7]: /integrations/guide/servicenow-itom-itsm-setup/#tranform-maps

content/en/integrations/guide/servicenow-itom-itsm-setup.md

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There are two ways to install the integration:
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- Datadog recommends installing the latest version of the [ITOM/ITSM Integration for Datadog][1] integration from the ServiceNow store.
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- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][2]) and upload it to your ServiceNow instance manually.
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- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][2]) and upload it to your ServiceNow instance manually.
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## Configure the integration
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{{< partial name="whats-next/whats-next.html" >}}
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[1]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67
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[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml
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[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml
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[3]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog
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[4]: https://app.datadoghq.com/integrations?integrationId=servicenow
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[5]: https://app.datadoghq.com/cases/settings

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