diff --git a/content/en/incident_response/incident_management/integrations/servicenow.md b/content/en/incident_response/incident_management/integrations/servicenow.md index 17191b52603..73d95f606fc 100644 --- a/content/en/incident_response/incident_management/integrations/servicenow.md +++ b/content/en/incident_response/incident_management/integrations/servicenow.md @@ -28,7 +28,7 @@ The ServiceNow integration with Datadog Incident Management provides you with th To use automatic incident creation and bidirectional sync with ServiceNow: 1. Install the [ServiceNow integration][1] through the ServiceNow Integration tile and ensure you have the [ServiceNow tile configured][2] with your ServiceNow instance in Datadog. -2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][4]) and upload it to your ServiceNow instance manually. +2. Install the [ITOM/ITSM Integration for Datadog][3](Recommended) from the ServiceNow store, or download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][4]) and upload it to your ServiceNow instance manually. 3. Create a [service account application key][5] in Datadog for secure authentication. **Note**: Datadog recommends creating a service account key instead of using a personal one, which risks breaking the ServiceNow sync if the user's account is deactivated or if their permissions change. ## Setup @@ -108,7 +108,7 @@ The following fields are synced between Datadog Incident Management and ServiceN [1]: https://app.datadoghq.com/integrations/servicenow [2]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog [3]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67 -[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml +[4]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml [5]: /account_management/org_settings/service_accounts/#create-or-revoke-application-keys [6]: https://app.datadoghq.com/incidents/settings#Integrations [7]: /integrations/guide/servicenow-itom-itsm-setup/#tranform-maps diff --git a/content/en/integrations/guide/servicenow-itom-itsm-setup.md b/content/en/integrations/guide/servicenow-itom-itsm-setup.md index 42032f87ec6..2f4d0f0aa00 100644 --- a/content/en/integrations/guide/servicenow-itom-itsm-setup.md +++ b/content/en/integrations/guide/servicenow-itom-itsm-setup.md @@ -25,7 +25,7 @@ Before installing the integration, ensure you have the [ServiceNow tile configur There are two ways to install the integration: - Datadog recommends installing the latest version of the [ITOM/ITSM Integration for Datadog][1] integration from the ServiceNow store. -- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.7.xml][2]) and upload it to your ServiceNow instance manually. +- Alternatively, you can download the latest Update Set ([Datadog-Snow_Update_Set_v2.7.9.xml][2]) and upload it to your ServiceNow instance manually. ## Configure the integration @@ -399,7 +399,7 @@ Need additional help? Contact [Datadog support][10]. {{< partial name="whats-next/whats-next.html" >}} [1]: https://store.servicenow.com/store/app/e0e963a21b246a50a85b16db234bcb67 -[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.7.xml +[2]: /resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml [3]: /integrations/servicenow/#configure-the-servicenow-tile-in-datadog [4]: https://app.datadoghq.com/integrations?integrationId=servicenow [5]: https://app.datadoghq.com/cases/settings diff --git a/static/resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml b/static/resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml new file mode 100644 index 00000000000..6b4b8f66d06 --- /dev/null +++ b/static/resources/xml/Datadog-Snow_Update_Set_v2.7.9.xml @@ -0,0 +1,15615 @@ + + +28a41a50db032200c1e6771ebf961998 +ITOM/ITSM Integration for Datadog +x_datad_datadog +2.7.9 + + + +Datadog Integration for Monitor Notifications, Incident App, and Case Management BiDirectional Sync + +ITOM/ITSM Integration for Datadog + + + + + +44b4a1e73b7dba50b6c5ad9c73e45a93 +loaded + +sys_remote_update_set +admin +2025-12-19 21:10:09 +17c4e5e73b7dba50b6c5ad9c73e45a52 +0 +admin +2025-12-19 21:10:09 + + + + + +INSERT_OR_UPDATE +28a41a50db032200c1e6771ebf961998 +customer + +sys_app_module_767fd98ddb872200c1e6771ebf961953 +false34a41e50db032200c1e6771ebf96199eLISTDatadog Base TablesMobilex_datad_datadog_base_tablefalsefalsex_datad_datadog.usersys_app_moduleadmin2016-11-10 22:31:00global/767fd98ddb872200c1e6771ebf9619535Base Monitors Tables28a41a50db032200c1e6771ebf96199828a41a50db032200c1e6771ebf961998sys_app_module_767fd98ddb872200c1e6771ebf961953admin2025-08-04 19:04:27Base Monitors Tablesfalse]]> +-414880177 +17c4e5e73b7dba50b6c5ad9c73e45a52 +false +admin +2025-12-19 21:10:09 +13c4a9e73b7dba50b6c5ad9c73e45a4b +0 +19b387284cb0000001 +admin +2025-12-19 21:10:09 +x_datad_datadog_base_table
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