diff --git a/content/en/incident_response/incident_management/incident_settings/integrations.md b/content/en/incident_response/incident_management/incident_settings/integrations.md index da4dd63361c..a8cc79998c7 100644 --- a/content/en/incident_response/incident_management/incident_settings/integrations.md +++ b/content/en/incident_response/incident_management/incident_settings/integrations.md @@ -10,7 +10,7 @@ further_reading: ## Overview -Datadog Incident Management integrates with popular collaboration tools, such as Slack, Microsoft Teams, Zoom, Jira, Confluence, ServiceNow, Google Meet, and Google Drive. +Datadog Incident Management integrates with popular collaboration tools, such as Slack, Microsoft Teams, Google Chat, Zoom, Jira, Confluence, ServiceNow, Google Meet, and Google Drive. To integrate Incident Management with a third-party application, install that application's integration in the [Datadog integrations library][1]. @@ -24,6 +24,10 @@ For a full overview of Slack configuration options in Datadog Incident Managemen For a full overview of Microsoft Teams configuration options in Datadog Incident Management, including incident declaration, channel automation, message syncing, responder management, and notification settings, see [Integrate Microsoft Teams with Datadog Incident Management][17]. +## Google Chat + +For a full overview of Google Chat configuration options in Datadog Incident Management, including space automation, see [Integrate Google Chat with Datadog Incident Management][18]. + ## Other integrations In addition to integrating with Slack and Microsoft Teams, Incident Management also integrates with: @@ -57,3 +61,4 @@ In addition to integrating with Slack and Microsoft Teams, Incident Management a [15]: /integrations/servicenow/ [16]: /integrations/zoom_incident_management/ [17]: /incident_response/incident_management/integrations/microsoft_teams +[18]: /incident_response/incident_management/integrations/google_chat diff --git a/content/en/incident_response/incident_management/integrations/_index.md b/content/en/incident_response/incident_management/integrations/_index.md index 43784fc760f..90a414e6e6e 100644 --- a/content/en/incident_response/incident_management/integrations/_index.md +++ b/content/en/incident_response/incident_management/integrations/_index.md @@ -28,10 +28,12 @@ Configure and manage incident-related integrations from the **Incident Settings* {{< whatsnext desc="Set up and use the following integrations within the context of Datadog Incident Management:">}} {{< nextlink href="/incident_response/incident_management/integrations/slack" >}}Slack{{< /nextlink >}} {{< nextlink href="/incident_response/incident_management/integrations/microsoft_teams" >}}Microsoft Teams{{< /nextlink >}} + {{< nextlink href="/incident_response/incident_management/integrations/google_chat" >}}Google Chat{{< /nextlink >}} {{< nextlink href="/incident_response/incident_management/integrations/jira" >}}Jira{{< /nextlink >}} {{< nextlink href="/incident_response/incident_management/integrations/servicenow" >}}ServiceNow{{< /nextlink >}} {{< nextlink href="/incident_response/incident_management/integrations/status_pages" >}}Status Pages{{< /nextlink >}} {{< nextlink href="/incident_response/incident_management/integrations/statuspage" >}}Atlassian Statuspage{{< /nextlink >}} + {{< /whatsnext >}} ## Further reading diff --git a/content/en/incident_response/incident_management/integrations/google_chat.md b/content/en/incident_response/incident_management/integrations/google_chat.md new file mode 100644 index 00000000000..93d2d3664fe --- /dev/null +++ b/content/en/incident_response/incident_management/integrations/google_chat.md @@ -0,0 +1,52 @@ +--- +title: Integrate Google Chat with Datadog Incident Management +description: Manage Datadog incidents directly from Google Chat. +aliases: +- /service_management/incident_management/integrations/google_chat/ +further_reading: + - link: "/incident_response/incident_management/incident_settings/integrations" + tag: "Documentation" + text: "Incident Integrations Settings" + - link: "/integrations/google-hangouts-chat" + tag: "Documentation" + text: "Google Chat Integration" +--- + +## Overview + +The Google Chat integration for Datadog Incident Management connects your incident response workflows directly to Google Chat. When your team declares a Datadog incident, the integration automatically creates a Google Chat space for collaboration. + +## Prerequisites + +Install the integration through the [Google Chat Integration tile][1]. A Google Workspace administrator must configure delegated user permissions and set up a target audience and add that to the integration tile. For more information, see the [Google Chat integration][2] documentation. + +## Incident Spaces + +You can configure Incident Management to automatically create a dedicated Google space for each incident that meets the criteria you define. Your responders can then manage the incident directly in Google Chat from the incident space. + +To use incident spaces: + +1. In Datadog, go to **[Incident Response > Incident Management > Settings > Integrations > Google Chat][3]** and enable **Automatically create Google Chat spaces for incidents**. + +2. Select an **Organization** from the dropdown. If you don't see any options, reach out to your Google Workspace administrator to connect your Google organization to Datadog. +3. Select a **Target Audience** from the dropdown. **Default** is the default target audience set by your Google Workspace administrator, which could be a private or public target audience group. Reach out to your Google Workspace administrator if this is unclear. + +4. The **Channel Name Template** you define determines how Datadog names the incident spaces it creates. The following variables are available in channel name templates: + * `{{public_id}}`: Incident's numeric ID + * `{{title}}`: Incident's title + * `{{created}}`: Incident's creation date in format `MM_DD_YYYY` + * `{{yyyy}}`: Incident's four-digit creation year + * `{{mm}}`: Incident's two-digit creation month + * `{{dd}}`: Incident's two-digit creation day of month + * `{{severity}}`: Incident's severity + * `{{random_adjective}}`: Random adjective + * `{{random_noun}}`: Random noun + * `{{slug}}`: Slug (when slug source is set to `servicenow`, this will display the ServiceNow record number) + +## Further reading + +{{< partial name="whats-next/whats-next.html" >}} + +[1]: https://app.datadoghq.com/integrations/google-hangouts-chat +[2]: /integrations/google-hangouts-chat/ +[3]: https://app.datadoghq.com/incidents/settings?section=integrations