Automatic Reopen in Jira issue once risk unaccepted from Defect Dojo #13854
Description
Hello,
I’ve configured our DefectDojo instance so that Jira issues are automatically closed when a finding is marked as Risk Accepted. From previous tickets, I noticed that closing issues with a specific resolution (e.g., Closed – Accepted Risk instead of just Closed) isn’t currently supported. It would be great if this could be implemented in the future.
My main question, however, is about the Reopen Transition ID in the Jira settings. What is its intended purpose, and how is it supposed to be used?
More specifically, I’m trying to achieve the following workflow:
When I risk-accept a finding in DefectDojo, the corresponding Jira issue gets closed . this already works.
When I unaccept the risk in DefectDojo, I want the corresponding Jira issue to transition to Reopened.
Ideally, when the risk-acceptance SLA expires, I would like the related Jira issue to be automatically reopened with an appropriate comment.
This would all be one-way communication from DefectDojo → Jira.
Is this type of behavior currently possible or configurable?
Thank you so much in advance!
I have already set the transition IDs according to our Jira API and confirmed they are correct, but I still cannot achieve this functionality. For context, I am using the Community Edition.