Merge pull request #97 from andriumon/issue-tracking

Added issue_tracking indicator from ELIXIR-STEERS

Author: dgarijo

indicators/support_issue_tracking.json

@@ -0,0 +1,29 @@
+{
+    "@context": "https://w3id.org/everse/rsqi#",
+    "@id": "https://w3id.org/everse/i/indicators/support_issue_tracking",
+    "@type": "SoftwareQualityIndicator",
+    "name": "Software provides issue tracking",
+    "abbreviation": "support_issue_tracking",
+    "description": "The software project offers an accessible issue tracking system (e.g., GitHub/GitLab Issues or a helpdesk) that is used to report, document, and manage bugs, enhancement requests, and user-facing operational issues.",
+    "source": {
+        "@id": "https://zenodo.org/records/17035105",
+        "url": "https://zenodo.org/records/17035105",
+        "name": "ELIXIR-STEERS D2.1 Report on best-practices and indicators available and used by selected Communities"
+    },
+    "keywords": ["support", "issues", "helpdesk", "maintenance", "user support"],
+    "identifier": { "@id": "https://w3id.org/everse/i/indicators/support_issue_tracking"},
+    "status": "Active",
+    "version": "1.0.0",
+    "author": {
+        "@type": "Organization",
+        "name": "OpenSSF",
+        "url": "https://openssf.org/"
+    },
+    "contactPoint": {
+        "@type": "schema:Person",
+        "name": "Federica Quaglia",
+        "email": "federica.quaglia@unipd.it"
+    },
+    "qualityDimension": { "@id": "https://w3id.org/everse/i/dimensions/maintainability "},
+    "created": "03-12-2025"
+ }