diff --git a/android/app/src/main/AndroidManifest.xml b/android/app/src/main/AndroidManifest.xml
index 33e6b4cb839..4b5e0c6e9a9 100644
--- a/android/app/src/main/AndroidManifest.xml
+++ b/android/app/src/main/AndroidManifest.xml
@@ -92,6 +92,9 @@
         <category android:name="android.intent.category.BROWSABLE" />
         <data android:scheme="wc" />
       </intent-filter>
+      <meta-data
+        android:name="android.app.shortcuts"
+        android:resource="@xml/shortcuts" />
     </activity>
 
     <!-- To disable the activity lifecycle breadcrumbs integration -->
diff --git a/android/app/src/main/res/values/strings.xml b/android/app/src/main/res/values/strings.xml
index 806da384537..3ba7f5e0a72 100644
--- a/android/app/src/main/res/values/strings.xml
+++ b/android/app/src/main/res/values/strings.xml
@@ -1,3 +1,4 @@
 <resources>
     <string name="app_name">Edge</string>
+    <string name="shortcut_contact_support">Contact Support</string>
 </resources>
diff --git a/android/app/src/main/res/xml/shortcuts.xml b/android/app/src/main/res/xml/shortcuts.xml
new file mode 100644
index 00000000000..430ba845c96
--- /dev/null
+++ b/android/app/src/main/res/xml/shortcuts.xml
@@ -0,0 +1,11 @@
+<?xml version="1.0" encoding="utf-8"?>
+<shortcuts xmlns:android="http://schemas.android.com/apk/res/android">
+  <shortcut
+    android:shortcutId="contact_support"
+    android:icon="@mipmap/ic_launcher"
+    android:shortLabel="@string/shortcut_contact_support">
+    <intent
+      android:action="android.intent.action.VIEW"
+      android:data="edge://scene/webView?title=Contact%20Support&amp;uri=https%3A%2F%2Fsupport.edge.app%2Fhc%2Fen-us%2Frequests%2Fnew" />
+  </shortcut>
+</shortcuts>
diff --git a/ios/edge/AppDelegate.swift b/ios/edge/AppDelegate.swift
index 9483d70d2ba..d107c63289d 100644
--- a/ios/edge/AppDelegate.swift
+++ b/ios/edge/AppDelegate.swift
@@ -11,6 +11,7 @@ import UserNotifications
 class AppDelegate: UIResponder, UIApplicationDelegate {
   var window: UIWindow?
   var securityView: UIView?
+  private var pendingShortcutItem: UIApplicationShortcutItem?
 
   var reactNativeDelegate: ReactNativeDelegate?
   var reactNativeFactory: RCTReactNativeFactory?
@@ -49,6 +50,10 @@ class AppDelegate: UIResponder, UIApplicationDelegate {
     _ application: UIApplication,
     didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]? = nil
   ) -> Bool {
+    if let shortcutItem = launchOptions?[.shortcutItem] as? UIApplicationShortcutItem {
+      pendingShortcutItem = shortcutItem
+    }
+
     // Initialize SDK's:
     initializeSentry()
     FirebaseApp.configure()
@@ -72,9 +77,28 @@ class AppDelegate: UIResponder, UIApplicationDelegate {
       launchOptions: launchOptions
     )
 
+    if let shortcutItem = pendingShortcutItem {
+      _ = handleShortcutItem(shortcutItem)
+      pendingShortcutItem = nil
+    }
+
     return true
   }
 
+  func application(
+    _ application: UIApplication,
+    performActionFor shortcutItem: UIApplicationShortcutItem,
+    completionHandler: @escaping (Bool) -> Void
+  ) {
+    let handled = handleShortcutItem(shortcutItem)
+    completionHandler(handled)
+  }
+
+  private func handleShortcutItem(_ shortcutItem: UIApplicationShortcutItem) -> Bool {
+    guard let url = URL(string: shortcutItem.type) else { return false }
+    return RCTLinkingManager.application(UIApplication.shared, open: url, options: [:])
+  }
+
   /**
    * Periodic background fetch logic.
    * Edge addition.
diff --git a/ios/edge/Info.plist b/ios/edge/Info.plist
index 2a9afea9725..cc29dc66360 100644
--- a/ios/edge/Info.plist
+++ b/ios/edge/Info.plist
@@ -57,6 +57,15 @@
 	</array>
 	<key>CFBundleVersion</key>
 	<string>99999999</string>
+	<key>UIApplicationShortcutItems</key>
+	<array>
+		<dict>
+			<key>UIApplicationShortcutItemTitle</key>
+			<string>Contact Support</string>
+			<key>UIApplicationShortcutItemType</key>
+			<string>edge://scene/webView?title=Contact%20Support&amp;uri=https%3A%2F%2Fsupport.edge.app%2Fhc%2Fen-us%2Frequests%2Fnew</string>
+		</dict>
+	</array>
 	<key>LSApplicationQueriesSchemes</key>
 	<array>
 		<string>https</string>