Update issue templates

Author: ptelad

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,17 +1,110 @@
-## Expected Behavior
+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: ''
+assignees: ''
 
+---
 
-## Actual Behavior
+<!--
+  MAKE SURE TO READ AND FOLLOW THIS TEMPLATE CLOSELY OR YOUR ISSUE WILL BE CLOSED WITHOUT NOTICE
+-->
 
+### Is this a bug report, a feature request, or a question?
 
-## Steps to Reproduce the Problem
+(Write your answer here.)
 
-  1.
-  1.
-  1.
+<!--
+  If you answered "Bug report":
 
-## Specifications
+    We expect you to produce a high-quality bug report since putting care into your report helps us fix the issue faster.
+    For bug reports, it is REQUIRED to fill the rest of this template, or the issue will be closed.
 
-  - Version:
-  - Platform:
-  - RN Version:
+  If you answered "Feature request" or "Question":
+
+    Make sure to describe as precisely as possible the feature you'd like to see implemented or the question you'd like to see answered.
+    When relevant, provide visual examples (screenshots, screencasts, diagrams...).
+    You can ignore the next steps as long as you've made sure that your description is as clear, thorough and illustrated as possible.
+-->
+
+### Have you followed the required steps before opening a bug report?
+
+(Check the step you've followed - put an `x` character between the square brackets (`[]`).)
+
+- [] I have reviewed [the documentation](https://github.com/EkoLabs/react-native-background-downloader/blob/master/README.md) in its entirety, including the dedicated documentations :books:.
+- [] I have searched for [existing issues](https://github.com/EkoLabs/react-native-background-downloader/issues) and made sure that the problem hasn't already been reported.
+- [] I am using [the latest plugin version](https://github.com/EkoLabs/react-native-background-downloader/releases).
+
+<!--
+  Please DO NOT go further if you've not followed ALL of the above steps.
+  Failing to do so will result in your issue getting closed without warning.
+-->
+
+### Is the bug specific to iOS or Android? Or can it be reproduced on both platforms?
+
+(Write your answer here and specify the iOS/Android versions on which you've been able to reproduce the issue.)
+
+### Is the bug related to the native implementation? (NSURLSession on iOS and Fetch on Android)
+<!--
+  Did you read the [NSURLSession documentation](https://developer.apple.com/documentation/foundation/nsurlsession) or [Fetch documentation](https://github.com/tonyofrancis/Fetch)?
+  Did you try searching for your issue in the context of NSURLSeesion or Fetch?
+-->
+
+(Write your answer here.)
+
+### Environment
+
+<!--
+  Provide information about your current environment. At the very least, it should include the following:
+
+  Environment:
+    React: 16.0.0-beta.5
+    React native: 0.49.2
+    react-native-background-downloader: 2.1.0
+
+  Target Platform:
+    Android (6.0)
+    iOS (10.3)
+-->
+
+(Write your answer here.)
+
+### Expected Behavior
+
+<!--
+  How did you expect your project to behave?
+  It’s fine if you’re not sure your understanding is correct.
+  Just write down what you thought would happen.
+-->
+
+(Write what you thought would happen.)
+
+### Actual Behavior
+
+<!--
+  Did something go wrong?
+  Is something broken, or not behaving as you expected?
+  Describe this section in detail, and attach logs if possible.
+  Don't just say "it doesn't work"!
+-->
+
+(Write what happened. Add logs!)
+
+### Steps to Reproduce
+
+<!--
+  How would you describe your issue to someone who doesn’t know you or your project?
+  Write a sequence of steps that anybody can repeat to see the issue.
+  Be specific! If the bug cannot be reproduced, your issue will be closed.
+-->
+
+(Write your steps so that anyone can reproduce the issue in the Snack demo you provided.)
+
+1.
+2.
+3.
+
+<!--
+  Thanks for helping us help you!
+-->