diff --git a/deploy/templates/app/intbot.env.example b/deploy/templates/app/intbot.env.example
index 3205ea3..9849af3 100644
--- a/deploy/templates/app/intbot.env.example
+++ b/deploy/templates/app/intbot.env.example
@@ -55,6 +55,7 @@ GITHUB_EM_PROJECT_ID="GITHUB_EM_PROJECT_ID"
 # Zammad
 ZAMMAD_WEBHOOK_SECRET_TOKEN="zammad-shared-secret-goes-here"
 ZAMMAD_GROUP_BILLING="zammad-billing-group-name-goes-here"
+ZAMMAD_GROUP_REFUNDS = "zammad-refunds-group-name-goes-here"
 ZAMMAD_GROUP_HELPDESK="zammad-helpdesk-group-name-goes-here"
 ZAMMAD_GROUP_VOLUNTEERS="zammad-volunteers-group-name-goes-here"
 ZAMMAD_GROUP_PROGRAMME="zammad-programme-group-name-goes-here"
diff --git a/intbot/core/bot/channel_router.py b/intbot/core/bot/channel_router.py
index 5ee6e63..2167d93 100644
--- a/intbot/core/bot/channel_router.py
+++ b/intbot/core/bot/channel_router.py
@@ -137,6 +137,7 @@ def zammad_router(wh: Webhook) -> DiscordChannel:
         ZammadConfig.helpdesk_group: Channels.helpdesk_channel,
         ZammadConfig.volunteers_group: Channels.volunteers_channel,
         ZammadConfig.billing_group: Channels.billing_channel,
+        ZammadConfig.refunds_group: Channels.billing_channel,
         ZammadConfig.programme_group: Channels.programme_channel,
         ZammadConfig.finaid_group: Channels.finaid_channel,
         ZammadConfig.sponsors_group: Channels.sponsors_channel,
diff --git a/intbot/core/integrations/zammad.py b/intbot/core/integrations/zammad.py
index ff83342..056dab6 100644
--- a/intbot/core/integrations/zammad.py
+++ b/intbot/core/integrations/zammad.py
@@ -8,6 +8,7 @@
 class ZammadConfig:
     url = settings.ZAMMAD_URL  # servicedesk.europython.eu
     billing_group = settings.ZAMMAD_GROUP_BILLING
+    refunds_group = settings.ZAMMAD_GROUP_REFUNDS
     helpdesk_group = settings.ZAMMAD_GROUP_HELPDESK
     programme_group = settings.ZAMMAD_GROUP_PROGRAMME
     finaid_group = settings.ZAMMAD_GROUP_FINAID
diff --git a/intbot/intbot/settings.py b/intbot/intbot/settings.py
index 63cd3a7..b5638de 100644
--- a/intbot/intbot/settings.py
+++ b/intbot/intbot/settings.py
@@ -199,6 +199,7 @@ def get(name) -> str:
 
 ZAMMAD_URL = "servicedesk.europython.eu"
 ZAMMAD_GROUP_BILLING = get("ZAMMAD_GROUP_BILLING")
+ZAMMAD_GROUP_REFUNDS = get("ZAMMAD_GROUP_REFUNDS")
 ZAMMAD_GROUP_HELPDESK = get("ZAMMAD_GROUP_HELPDESK")
 ZAMMAD_GROUP_PROGRAMME = get("ZAMMAD_GROUP_PROGRAMME")
 ZAMMAD_GROUP_FINAID = get("ZAMMAD_GROUP_FINAID")