Error "NeedRemoteConsent" appears on user inbox

[martgil]

Description:

A user reported to us that their emails in inbox do not load and only an error message "NeedRemoteConsent" appears. As of now, there was no technical/helpful details aside from the screenshot shared by the user.

For now, i've requested the user to try reconnecting thier account in addition of a video screen recording that highlighted the issue to better understand the issue.

Reference: https://mail.google.com/mail/u/human@flowcrypt.com/#sent/FMfcgzQVwnfNVKNbLnsxVkRsKFjgNxvg

[DenBond7]

Maybe will be fixed after #2531. But need to say I can't reproduce the error.

[martgil]

Hi Den, thank you for checking this. I can't replicate the issue on my end either. There might be something going on that is not typically done by other users, as this report is the only one received as of now.

I found this link thought i don't have the capability to fully validate it - https://stackoverflow.com/questions/68453150/google-signin-error-gettoken-need-remote-consent.

[FrancoisB-HEX]

I am getting the same error when trying to use the mobile app:

That said, I was reverting to the mobile app because my chrome extension (and gmail integration) is not working:
When trying to access chrome extension:

When loading gmail inbox:

[martgil]

Hi @FrancoisB-HEX,

We're sorry for the inconvenience these issues have caused. Regarding the "NeedRemoteConsent" issue, we're still investigating and may need more time to review it. However, as far as I’m aware, it shouldn't be a persistent bug. You may try uninstalling and reinstalling the FlowCrypt android app through the Google Play Store and let us know the result.

As for the FlowCrypt browser extension, please kindly uninstall and reinstall it from https://flowcrypt.com/download. After setting it up again, it should work as expected. This issue appears to be related to a recent change in Chrome and other Chromium-based browsers. So far, this is the only known workaround while we continue working on a permanent fix.

[FrancoisB-HEX]

Hi @FrancoisB-HEX,

We're sorry for the inconvenience these issues have caused. Regarding the "NeedRemoteConsent" issue, we're still investigating and may need more time to review it. However, as far as I’m aware, it shouldn't be a persistent bug. You may try uninstalling and reinstalling the FlowCrypt android app through the Google Play Store and let us know the result.

As for the FlowCrypt browser extension, please kindly uninstall and reinstall it from https://flowcrypt.com/download. After setting it up again, it should work as expected. This issue appears to be related to a recent change in Chrome and other Chromium-based browsers. So far, this is the only known workaround while we continue working on a permanent fix.

Hi @martgil

Thank you for the suggestion - reinstalling the chrome extension worked for me.

Kind regards

[martgil]

Hi,

You’re very welcome! I’m glad reinstalling the Chrome extension solved the issue.

Kind regards,
Mart

[FrancoisB-HEX]

@martgil FYI clearing the Android app's cache and data and logging in again worked as well.

[martgil]

Oh, that’s great to hear - it’s definitely easier to do than by uninstalling and reinstalling the app while achieving the same goal. Thank you for letting me know.