Extension is not available at chromewebstore

[wartful]

This monday i tried to install Flowcrypt chrome extension and it is not available anymore at chromewebstore.
Can you solve this?

Link to chrome store: https://chromewebstore.google.com/detail/flowcrypt-encrypt-gmail-w/bnjglocicdkmhmoohhfkfkbbkejdhdgc

[sosnovsky]

Hello @wartful, thanks for noticing!
There was a temporary issue on Monday, but now extension should be available on the Chrome Web Store.
Can you please re-check if it's available on your side?

[wartful]

Hello @sosnovsky!
I tried again, and it is not available in chrome store.
I think that the issue is related to location and made several tests using VPN:

1. USA, Cyprus, Australia, Hungary - available
2. Montenegro and Serbia IP addresses - not available

[sosnovsky]

Looks like there were some changes in Chrome Web Store extension listings - previously users were able to install extensions, which are not available in their country, by opening them through direct link, but now it's not possible.
But let me check if we can make FlowCrypt browser extension available for Serbian users.
Thanks for your report!

[sosnovsky]

Hello @wartful, we've updated list of countries where FlowCrypt browser extension is available.
Can you please re-check if it's available for you in the Chrome Web Store? Thanks

[wartful]

Well, it doesnt work from several Montenegrian Internet service providers, but works from Serbia and Montenegro VPN(we use ProtonVPN. So, issue is not solved yet

[sosnovsky]

Hello @wartful, we've enabled FlowCrypt extension for the Serbia region on the Chrome Web Store. Unfortunately, there isn’t a separate option for Montenegro, so using a VPN seems to be the only option for installing the extension at this time. Once Montenegro is added to the Chrome Web Store regions list, we’ll be happy to add it to the list of supported regions.

[wartful]

Good day! Seems like changes you made solved our issue and it is available now. Thank you for your support

[sosnovsky]

Glad to hear that your issue was resolved, thanks for update!

[fr2edms2ekr]

Hi, I know that the issue is marked as closed, but we're experiencing the same issue in the North Africa region, specifcally Tunisia, is there a possibility to have that fix rolled to that region as well?
Thank you!

[wartful]

Hi, I know that the issue is marked as closed, but we're experiencing the same issue in the North Africa region, specifcally Tunisia, is there a possibility to have that fix rolled to that region as well? Thank you!

We have the same problem, it is not available in Montenegro, Serbia, Ireland

[martgil]

Hello @fr2edms2ekr and @wartful,

Thank you for letting us know, and we apologize for the issue. We've recently made the FlowCrypt browser extension available on the Chrome Web Store in most regions. I'll conduct a separate investigation to determine why this issue has resurfaced.

Good afternoon @sosnovsky, could you kindly check if there have been any updates on the Google lists? Perhaps we can enable new locations if they are available.

[fr2edms2ekr]

@martgil Thank you for the prompt reply, appreciate it, we heavily rely on FlowCrypt so I'll let my team know to hold up looking for an alternative while you look into this.

[sosnovsky]

Hello @fr2edms2ekr, thanks for your report! We've updated list of available regions to include Tunisia, it's currently on Google's review which usually takes 1-2 days.