Added refund policy and submit feedback

pinkeshmars · pinkeshmars · commit 269106bf38b7 · 2024-08-01T14:04:15.000+05:30
diff --git a/docs/marketplace/adding-publishing-item.md b/docs/marketplace/adding-publishing-item.md
@@ -1,44 +1,59 @@
+---
+slug: adding-purchasing-item
+title: Adding & Purchasing Items
+description: Learn how to add and purchase FlutterFlow marketplace items.
+tags: [FlutterFlow, MarketPlace, Add Item, Purchase Item]
+sidebar_position: 1
+keywords: [FlutterFlow, MarketPlace, Add Item, Purchase Item]
+---
+import Tabs from '@theme/Tabs';
+import TabItem from '@theme/TabItem';
+
 # Adding & Purchasing Items
 
 ## Adding a Marketplace Item
 
 Add new functionality to your app in seconds! The FlutterFlow Marketplace features user-built components and templates that you can add directly to your FlutterFlow project. These items allow you to add functionality that is not currently available or easy to build in FlutterFlow.
 
-![img.png](imgs%2Fimg.png)
-
 ### 1. Open FlutterFlow Marketplace
 
-To add a Marketplace Item to your project, head to your FlutterFlow dashboard and select **Marketplace** or head over to [marketplace.flutterflow.io](https://marketplace.flutterflow.io/)**.**
+To add a Marketplace Item to your project, head to your FlutterFlow dashboard and select **Marketplace** or head over to [marketplace.flutterflow.io](https://marketplace.flutterflow.io/). In Marketplace, click on any item to learn more about it. 
 
-In Marketplace, click on any item to learn more about it. 
+![img.png](imgs%2Fimg.png)
 
 :::tip
-you can directly search for an item or filter by item type at the top (e.g., Template Apps).
+You can directly search for an item or filter by item type at the top (e.g., Template Apps).
 :::
 
-Important: you must view item details to see supported platforms (iOS, Android, Web).
-
-### 2. Add an item to your FlutterFlow project
-
-<div class="video-container"><iframe src="https://www.loom.
-com/embed/342529d978644aabac485e518eff4a76?sid=5fdf99f5-f3a3-4726-a26b-6012ecd9c6c4" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></div>
-
+:::warning[Important]
+You must view item details to see supported platforms (iOS, Android, Web).
+:::
 
 
+### 2. Add an item to your FlutterFlow project
 To add a Marketplace item to your project, go to the item details page.
 
-Free ItemsPaid Items2. Click **+ Add Now**
-1. Navigate to the **Owned Items** tab in your [dashboard](https://marketplace.flutterflow.io/dashboard)
-8. Click **+ Add to Project** next to the item
-11. Select the project you'd like to add the item to, and FlutterFlow will automatically import the item
-
-**Tip:** you will need to add the item to each individual project that you want to use the item in.
-
-2. Click **+ Buy Now**
-5. You will be redirected to Stripe for check out. Fill in payment details and click **Pay**.
-8. Upon successful payment, navigate to the **Owned Items** tab in your [dashboard](https://marketplace.flutterflow.io/dashboard)
-11. You can now start a new project using the template
-
-**Note:** Template App purchases are single-use only and non-refundable. See [Marketplace Terms of Service](https://flutterflow.io/tos-marketplace) and our [Refund Policy](/marketplace/adding-and-purchasing-items/refund-policy) for details.
+<Tabs>
+<TabItem value="1" label="Free Items" default>
 
+![free-items](imgs/free-items.webp)
+1. Click **+ Add Now**
+2. Navigate to the **Owned Items** tab in your [dashboard](https://marketplace.flutterflow.io/dashboard)
+3. Click **+ Add to Project** next to the item
+4. Select the project you'd like to add the item to, and FlutterFlow will automatically import the item
 
+:::tip
+You will need to add the item to each individual project that you want to use the item in.
+:::
+</TabItem>
+<TabItem value="2" label="Paid Items">
+![paid-items](imgs/paid-items.webp)
+
+1. Click **+ Buy Now**
+2. You will be redirected to Stripe for check out. Fill in payment details and click **Pay**.
+3. Upon successful payment, navigate to the **Owned Items** tab in your [dashboard](https://marketplace.flutterflow.io/dashboard)
+4. You can now start a new project using the template
+
+**Note:** Template App purchases are single-use only and non-refundable. See [Marketplace Terms of Service](https://flutterflow.io/tos-marketplace) and our [Refund Policy](https://docs.flutterflow.io/marketplace/adding-and-purchasing-items/refund-policy) for details.
+</TabItem>
+</Tabs>
diff --git a/docs/marketplace/imgs/free-items.webp b/docs/marketplace/imgs/free-items.webp
diff --git a/docs/marketplace/imgs/paid-items.webp b/docs/marketplace/imgs/paid-items.webp
diff --git a/docs/marketplace/index.md b/docs/marketplace/index.md
@@ -1,6 +1,6 @@
 ---
 title: Marketplace
-sidebar_position: 1
+sidebar_position: 0
 ---
 
 // Show all possible links
diff --git a/docs/marketplace/refund-policy.md b/docs/marketplace/refund-policy.md
@@ -0,0 +1,37 @@
+---
+slug: refund-policy
+title: Refund Policy
+description: Learn more about the refund policy of FlutterFlow marketplace.
+tags: [FlutterFlow, MarketPlace, Refund Policy]
+sidebar_position: 2
+keywords: [FlutterFlow, MarketPlace, Refund Policy]
+---
+
+# Refund Policy
+
+:::note
+Please note that this policy does not override the local laws concerning refunds in your country, which remain applicable where necessary.
+:::
+
+At FlutterFlow, we're committed to ensuring that Marketplace offers high-quality templates that meet the diverse needs of our users. We understand the importance of finding the right tools to accelerate your app development, and we strive to ensure our Marketplace reflects the high standards you expect.
+
+## No-Refund Policy
+
+Due to the digital nature of Marketplace items, which include access to code, design, and layout, we maintain a **no-refund policy**. This policy is clearly outlined during the purchase process near the "Buy Now" button. Each template is designed for single use, and once purchased, the buyer gains immediate access to all its contents, making returns infeasible.
+
+## Exceptional Circumstances
+
+While our policy is to not offer refunds, we are committed to the satisfaction of our customers. If you encounter any of the following issues, you may be eligible for refund consideration:
+
+1. **Major Defects:** All the items are thoroughly tested before being published, but unexpected errors may occur. Such issues must be submitted for verification. If any deficiency is confirmed, we will reach out to the item creator to address the issue and may issue a refund if we fail to address the defect within a reasonable time frame.
+2. **Purchased with Incorrect Account:** If you purchased an item with a different account than you intended and have not yet used the item, we can help transfer the item to the correct account.
+
+If you believe an item qualifies, please contact us directly by emailing [marketplace@flutterflow.io](mailto:marketplace@flutterflow.io). Each request will be considered on a case-by-case basis, and in exceptional circumstances, we may issue a refund. Such cases are handled manually and may take 5-10 days to process.
+
+## Feedback and Resolution
+
+Your feedback is vital in helping us improve the quality of the offerings on our Marketplace. If the template didn’t meet your expectations, please consider:
+
+- **Providing Feedback:** You can [rate the item](#) in your Marketplace dashboard, which helps us maintain quality standards and assists other users in making informed decisions.
+- **Contacting the Creator:** [Reach out directly](#) to the item creator to express any dissatisfaction.
+- **Reporting Issues:** If you believe the item violates our standards or policies, please [report it](#). We take these concerns seriously and investigate every report.
diff --git a/docs/marketplace/submit-feedback.md b/docs/marketplace/submit-feedback.md
@@ -0,0 +1,42 @@
+---
+slug: submit-feedback
+title: Submit Feedback
+description: Learn more about the submiting feedback on FlutterFlow marketplace items.
+tags: [FlutterFlow, MarketPlace, Submit Feedback]
+sidebar_position: 2
+keywords: [FlutterFlow, MarketPlace, Submit Feedback]
+---
+
+# Submitting Feedback for Items
+
+At FlutterFlow Marketplace, your feedback is crucial to improving the quality and reliability of the items available. There are three main ways to submit feedback:
+
+### Contact the Item Creator
+
+For direct feedback or questions, we recommend contacting the item creator. This is great for providing constructive feedback or for support with minor item issues:
+
+1. Navigate to the creator's profile on Marketplace.
+2. Click the **Contact** button. This action will copy the creator's official email address to your clipboard.
+3. Send an email to the copied email address.
+
+### Rate an Item
+
+You can rate items you have used, which helps other users make informed decisions:
+
+1. Go to the **Usage History** tab of your [dashboard](https://marketplace.flutterflow.io/dashboard).
+2. Find the item you want to rate and click on the stars next to it.
+3. Select a star rating from 1 to 5, where 5 is the highest.
+4. Optionally, add a comment to your rating. Please keep your feedback respectful and honest.
+
+### Report an Item
+
+If you encounter any issues with an item that may require our attention, such as copyright or trademark infringements, or severe quality issues, you can report it. Reports are submitted anonymously and will alert both the creator and our Marketplace team.
+
+1. Navigate to the item's detail page in Marketplace.
+2. Click **Report this item**
+3. Choose a report type and clearly describe the issue, including external URLs if necessary.
+4. Click **Submit**
+
+:::tip
+If you are the original author or copyright holder of content that has been uploaded to the FlutterFlow Marketplace without your permission, you can file DMCA takedown request following the instructions in [**FlutterFlow's Terms of Service**](https://flutterflow.io/tos).
+:::
