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🐛 Update review dispute guidelines for clarity
Revised section titles and criteria for removing reviews to improve clarity. Added notes and info boxes to better explain the review removal process and future improvements for creator tools.
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docs/marketplace/creators-hub/review-dispute-guidelines.md

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@@ -13,17 +13,20 @@ At FlutterFlow Marketplace, we believe in transparent and honest feedback. Revie
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However, not all reviews are created equal. Sometimes feedback is based on misunderstandings, irrelevant factors, or issues unrelated to the quality of the item itself. This guideline outlines when and how we handle review disputes.
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### When We *Will* Remove a Review
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### Criteria for Removing a Review
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We may remove a review if it meets **one or more** of the following criteria:
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- **Spam or Abuse:** The review contains offensive language, harassment, or unrelated spam content.
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- **Misuse of the Review System:** The review is about unrelated topics (e.g., FlutterFlow features, pricing, unrelated bugs).
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- **Critical Misunderstanding:** The review is based on a clear misunderstanding of the item's purpose or scope, despite the listing being accurate and transparent.
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- **Irrelevant to the Current Version:** The review references issues that have since been resolved, and the creator has updated the item significantly.
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*Note: We may remove outdated reviews in cases where leaving them would misrepresent the current product.*
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- **Irrelevant to the Current Version:** The review references issues that have since been resolved, and the creator has updated the item significantly.
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### When We *Will Not* Remove a Review
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:::note
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We may remove outdated reviews in cases where leaving them would misrepresent the current product.
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:::
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### Reviews That Meet Our Standards
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We **will not remove** a review just because it is negative if it:
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- A link to the item and review
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- A short explanation of why you believe it qualifies for removal
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:::info Decision
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Our team will review each case individually and respond within **10 business days**.
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### Future Improvements
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We are actively working on better creator tools to allow creators to reply directly to reviews.
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Please note we are actively working on better creator tools to allow creators to reply directly to reviews.
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:::

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