diff --git a/docs/accounts-billing/account-management.md b/docs/accounts-billing/account-management.md new file mode 100644 index 00000000..55828a70 --- /dev/null +++ b/docs/accounts-billing/account-management.md @@ -0,0 +1,93 @@ +--- +slug: account-management +title: Account Management +tags: [] +toc_max_heading_level: 5 +sidebar_position: 1 +--- + +# Account Management +This section contains information on changing your password, verifying your email, and deleting your account. + +## Password +### I can't log in to my account / I forgot my login info. + +To reset your account password: + +- From `flutterflow.io` select Login in the top right corner. + +- At the bottom of the page, select Reset Password. + +- You will receive an email with a link to reset your password. + +- Click the reset link and enter your new password. + +If you can’t remember your username or are experiencing any other issues, please reach out to us at support@flutterflow.io + + + + +### How Do I Change My Password? + + +To change your password, please use the following steps: + +- Log in to your FlutterFlow account and select Account from the top right. + +- Under Personal Info, select Reset Password. + +- You will receive an email with a link to reset your password. + +- Click the reset link and enter your new password. + +## Verify Account +### How Do I Check If My Account Is Verified? +To check if you have verified your account: + +1. Log in to your FlutterFlow account and select Account from the top right. +2. Navigate to the Profile Information section. +3. If you have a green checkmark next to your email, your account is verified. + +![img_1.png](imgs%2Fimg_1.png) + +### I Didn't Get The Email To Verify My Account / How Do I Resend The Verification Email? +If you did not receive a verification email, please follow these steps: + +1. Log in to your FlutterFlow account and select Account from the top right. +2. Navigate to the Profile Information section and check that your email address is correct. +3. If your email is incorrect, please reach out to support@flutterflow.io to correct this. +4. From the Profile Information section, select Verify Email. + +You should receive a new confirmation email. If you do not receive the verification email, please contact us at support@flutterflow.io. + +![img.png](imgs%2Fimg.png) + +## Delete Account +### How Do I Delete My Account +To delete your FlutterFlow account, please follow these steps: + +1. Log in to your FlutterFlow account and select Account from the top right. + +2. Scroll down to the My Plan section and select Delete Account (bottom right corner) + +:::danger +This step can not be undone. We will not be able to recover your projects. +::: + + +## Change/Update Email Address +### Q: How do I change or update my login email address? +To change your login email in FlutterFlow: + +1. Log into your FlutterFlow account. +2. Go to the dashboard and select your account tile (showing your name and email). +3. Click on Update Email. +4. Enter your current email and password. +5. Input your new email and click Confirm & Log Out. +6. Verify the new email via the link sent to it. +7. Now, you need to create a new password for your new email address. To do so, click on the Forgot Password on the login page and enter your new email address. +8. You'll receive the password reset link at your new email address. Click the link and reset the password. + +Now, you are ready to log in with your new email address and password. + +![img_2.png](imgs%2Fimg_2.png) \ No newline at end of file diff --git a/docs/accounts-billing/imgs/img.png b/docs/accounts-billing/imgs/img.png new file mode 100644 index 00000000..c9f942d1 Binary files /dev/null and b/docs/accounts-billing/imgs/img.png differ diff --git a/docs/accounts-billing/imgs/img_1.png b/docs/accounts-billing/imgs/img_1.png new file mode 100644 index 00000000..e102bad9 Binary files /dev/null and b/docs/accounts-billing/imgs/img_1.png differ diff --git a/docs/accounts-billing/imgs/img_10.png b/docs/accounts-billing/imgs/img_10.png new file mode 100644 index 00000000..de4efcbe Binary files /dev/null and b/docs/accounts-billing/imgs/img_10.png differ diff --git a/docs/accounts-billing/imgs/img_11.png b/docs/accounts-billing/imgs/img_11.png new file mode 100644 index 00000000..a59add5e Binary files /dev/null and b/docs/accounts-billing/imgs/img_11.png differ diff --git a/docs/accounts-billing/imgs/img_12.png b/docs/accounts-billing/imgs/img_12.png new file mode 100644 index 00000000..f6302a3d Binary files /dev/null and b/docs/accounts-billing/imgs/img_12.png differ diff --git a/docs/accounts-billing/imgs/img_13.png b/docs/accounts-billing/imgs/img_13.png new file mode 100644 index 00000000..b46f7f77 Binary files /dev/null and b/docs/accounts-billing/imgs/img_13.png differ diff --git a/docs/accounts-billing/imgs/img_14.png b/docs/accounts-billing/imgs/img_14.png new file mode 100644 index 00000000..53ef23e8 Binary files /dev/null and b/docs/accounts-billing/imgs/img_14.png differ diff --git a/docs/accounts-billing/imgs/img_15.png b/docs/accounts-billing/imgs/img_15.png new file mode 100644 index 00000000..b2225c9c Binary files /dev/null and b/docs/accounts-billing/imgs/img_15.png differ diff --git a/docs/accounts-billing/imgs/img_16.png b/docs/accounts-billing/imgs/img_16.png new file mode 100644 index 00000000..c178e325 Binary files /dev/null and b/docs/accounts-billing/imgs/img_16.png differ diff --git a/docs/accounts-billing/imgs/img_17.png b/docs/accounts-billing/imgs/img_17.png new file mode 100644 index 00000000..e792c91f Binary files /dev/null and b/docs/accounts-billing/imgs/img_17.png differ diff --git a/docs/accounts-billing/imgs/img_18.png b/docs/accounts-billing/imgs/img_18.png new file mode 100644 index 00000000..b2225c9c Binary files /dev/null and b/docs/accounts-billing/imgs/img_18.png differ diff --git a/docs/accounts-billing/imgs/img_19.png b/docs/accounts-billing/imgs/img_19.png new file mode 100644 index 00000000..55cf89af Binary files /dev/null and b/docs/accounts-billing/imgs/img_19.png differ diff --git a/docs/accounts-billing/imgs/img_2.png b/docs/accounts-billing/imgs/img_2.png new file mode 100644 index 00000000..b303a721 Binary files /dev/null and b/docs/accounts-billing/imgs/img_2.png differ diff --git a/docs/accounts-billing/imgs/img_20.png b/docs/accounts-billing/imgs/img_20.png new file mode 100644 index 00000000..103781fc Binary files /dev/null and b/docs/accounts-billing/imgs/img_20.png differ diff --git a/docs/accounts-billing/imgs/img_3.png b/docs/accounts-billing/imgs/img_3.png new file mode 100644 index 00000000..7e55f120 Binary files /dev/null and b/docs/accounts-billing/imgs/img_3.png differ diff --git a/docs/accounts-billing/imgs/img_4.png b/docs/accounts-billing/imgs/img_4.png new file mode 100644 index 00000000..9eeae433 Binary files /dev/null and b/docs/accounts-billing/imgs/img_4.png differ diff --git a/docs/accounts-billing/imgs/img_5.png b/docs/accounts-billing/imgs/img_5.png new file mode 100644 index 00000000..c638985e Binary files /dev/null and b/docs/accounts-billing/imgs/img_5.png differ diff --git a/docs/accounts-billing/imgs/img_6.png b/docs/accounts-billing/imgs/img_6.png new file mode 100644 index 00000000..488bdc74 Binary files /dev/null and b/docs/accounts-billing/imgs/img_6.png differ diff --git a/docs/accounts-billing/imgs/img_7.png b/docs/accounts-billing/imgs/img_7.png new file mode 100644 index 00000000..6b248672 Binary files /dev/null and b/docs/accounts-billing/imgs/img_7.png differ diff --git a/docs/accounts-billing/imgs/img_8.png b/docs/accounts-billing/imgs/img_8.png new file mode 100644 index 00000000..f0778f85 Binary files /dev/null and b/docs/accounts-billing/imgs/img_8.png differ diff --git a/docs/accounts-billing/imgs/img_9.png b/docs/accounts-billing/imgs/img_9.png new file mode 100644 index 00000000..6ea7bec4 Binary files /dev/null and b/docs/accounts-billing/imgs/img_9.png differ diff --git a/docs/accounts-billing/manage-custom-domains.md b/docs/accounts-billing/manage-custom-domains.md new file mode 100644 index 00000000..5fab3f29 --- /dev/null +++ b/docs/accounts-billing/manage-custom-domains.md @@ -0,0 +1,30 @@ + + +# Manage Custom Domains + +Only *Pro* and *Teams* plans include **one** free custom domain. The *Teams* plan comes with one custom domain for the whole team. If you are on the *Standard* plan, you will need to purchase a custom domain, as it is not included in the plan for free. + +### How do I purchase additional custom domains? + +To purchase domains: + +1. *Standard* and *Pro* users can go to their [**account**](https://app.flutterflow.io/account) page, find the **Custom Domains** section, and click the **Add Domains** button. +2. The *Team* owner can buy from the My Organization page. +3. Click **Add Domains** to buy a new one. + +:::note +Note that purchasing a domain is not possible during the trial period. If you're interested in obtaining a domain, please reach out to our support team for further assistance. +::: + +![img_15.png](imgs%2Fimg_15.png) + +### How do I remove custom domains? + +To remove the custom domain: + +1. *Standard* and *Pro* users can go to their [**account**](https://app.flutterflow.io/account) page, find the **Custom Domains** section, and click the **Add Domains** button. +2. The *Team* owner can buy from the My Organization page. +3. Click **Remove Domains** to remove the existing custom domain. + + +![img_16.png](imgs%2Fimg_16.png) \ No newline at end of file diff --git a/docs/accounts-billing/payments-billing.md b/docs/accounts-billing/payments-billing.md new file mode 100644 index 00000000..e62b276a --- /dev/null +++ b/docs/accounts-billing/payments-billing.md @@ -0,0 +1,53 @@ + + +# Payments & Billing +This section contains information on the payment methods we accept and how to change your payment method. + +## Invoices +#### Can I Add A Tax ID (e.g. VAT) to my invoice? +Unfortunately, at this time we are not able to process Tax IDs. + + +## Payment Methods +### What payment methods do you accept? +We currently accept Visa, Mastercard, American Express, and JCB. + +### Can I use a gift card in addition to my credit card? +At this time we are unable to process Gift Card payments. + +### My payment failed, how can I change to a different credit card? + +Failed subscription payments happen from time to time. These steps will help you troubleshoot the issue and update your payment method. + +:::info +The most common causes for failed payments are insufficient funds, payment blocked by your credit card provider, or an expired card. If your payment fails, please reach out to your credit card provider for more details on why the payment failed. +::: + +You can use these steps to update your payment method on an open invoice (where your credit card has not been charged), you can change your payment method using these steps: + +1. Head to the [My Account Page](https://app.flutterflow.io/account) +2. Select **Manage Billing** +3. Scroll to **Invoice History** +4. Locate the invoice that failed (should be at the top) and click the icon + +![img_17.png](imgs%2Fimg_17.png) + +5. Enter your updated payment information + +Once your updated transaction is successfully completed, your system access will be restored. + +### I used the wrong credit card, can I change it? + +Once your subscription has been purchased, we unfortunately are unable to change your payment method for this month. + +You can change your default payment method for next month's purchase using these steps: + +1. After logging into your FlutterFlow, select [“Account”](https://app.flutterflow.io/account) from the top right. +2. In the **My Plan** section, select **Manage Billing.** +3. Scroll down to the **Payment Methods** section. +4. Select **+ New Payment Method,** enter your payment details, and then select **Add.** +5. Remove your old payment method by selecting the three dots to the right of your payment and then selecting **Delete.** + +:::note +You can change the default payment method by selecting the three dots next to the payment method and then selecting **Make Default.** +::: \ No newline at end of file diff --git a/docs/accounts-billing/plan-pricing.md b/docs/accounts-billing/plan-pricing.md new file mode 100644 index 00000000..e9cee60a --- /dev/null +++ b/docs/accounts-billing/plan-pricing.md @@ -0,0 +1,16 @@ +--- +slug: plan-pricing +title: Plans & Pricing +tags: [] +toc_max_heading_level: 5 +sidebar_position: 2 +--- + +# Plans & Pricing +:::note +For our most upto date information, please visit **[FlutterFlow pricing](https://flutterflow.io/pricing.html)**. +::: + +:::note +Regional discounts are available, please **[log in to FlutterFlow](https://app.flutterflow.io/)** to see the pricing for your region. +::: \ No newline at end of file diff --git a/docs/accounts-billing/privacy-terms-of-service.md b/docs/accounts-billing/privacy-terms-of-service.md new file mode 100644 index 00000000..0adeadbc --- /dev/null +++ b/docs/accounts-billing/privacy-terms-of-service.md @@ -0,0 +1,18 @@ + + +# Privacy And Terms Of Service + +### How do I request the deletion of my personal data? +To request deletion of your personal data, please reach out to our support team at support@flutterflow.io + +### How do I request a copy of my personal data? +To request deletion of your personal data, please reach out to our support team at support@flutterflow.io. + +### How do I unsubscribe from email communications / marketing emails? +To unsubscribe from FlutterFlow emails, please click the “Unsubscribe” link in the footer of our emails. + +### Where can I view your Privacy Policy? +You can review the most recent version of our Privacy Policy here. + +### Where can I view your Terms of Service (ToS)? +You can review the most recent version of our Terms of Service here. \ No newline at end of file diff --git a/docs/accounts-billing/referral-program.md b/docs/accounts-billing/referral-program.md new file mode 100644 index 00000000..03647e9c --- /dev/null +++ b/docs/accounts-billing/referral-program.md @@ -0,0 +1,37 @@ + +# Referral Program + +Everyone with a FlutterFlow account has a personal referral code to share with friends and colleagues. For every referral that subscribes, you will receive one month of FlutterFlow Pro credited to your account. + +In order to receive this reward, the person you referred will need to: + +1. Click your referral link and create a FlutterFlow account. +2. Complete purchase of a FlutterFlow Standard or Pro Plan (after their trial period ends). + +You are only eligible for one referral reward per individual. If your referral has already signed up for FlutterFlow, this will not be eligible for a reward. + +:::info +In order to account for refunds and cancellations, referral credits will be processed 45 days after your referral's first payment. +::: + +### How To Find And Share Your Referral Code + +Your personal referral code is listed on your [My Account Page](https://app.flutterflow.io/account). + +1. Navigate to the [My Account Page](https://app.flutterflow.io/account) and scroll down to the **Referrals** section. +2. To copy your referral code, press the copy icon. + +![img_19.png](imgs%2Fimg_19.png) + +### How To Track How Many People Have Signed Up Using Your Referral Code + +You can track your referrals in the **Referrals** section on the [My Account Page](https://app.flutterflow.io/account). Here you will see: + +* **Signed Up:** How many people have signed up for FluterFlow using your referral link. +* **Subscribed:** How many people have subscribed to FlutterFlow Pro or Standard using your referral link. + +![img_20.png](imgs%2Fimg_20.png) + +### I forgot to sign-up using the referral link, can I add this after creating account? + +Unfortunately, we are unable to retroactively change this after your account has been created. \ No newline at end of file diff --git a/docs/accounts-billing/refund.md b/docs/accounts-billing/refund.md new file mode 100644 index 00000000..b854f0f8 --- /dev/null +++ b/docs/accounts-billing/refund.md @@ -0,0 +1,13 @@ +--- +slug: refunds +title: Refunds +tags: [] +toc_max_heading_level: 5 +sidebar_position: 4 +--- + + +# Refunds +If you're not happy with your FlutterFlow subscription, you can [cancel at any time](subscriptions/subscriptions.md#cancel-my-plan). + +However, there are no refunds for cancellation. In the event that the Company suspends or terminates your Account or these Terms, you understand and agree that you shall receive no refund, whether for any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your User Account, or for anything else. \ No newline at end of file diff --git a/docs/accounts-billing/subscriptions/flutterflow-for-teams.md b/docs/accounts-billing/subscriptions/flutterflow-for-teams.md new file mode 100644 index 00000000..2d5e6b77 --- /dev/null +++ b/docs/accounts-billing/subscriptions/flutterflow-for-teams.md @@ -0,0 +1,107 @@ +--- +slug: subscriptions/flutterflow-teams +title: FlutterFlow for Teams +tags: [] +toc_max_heading_level: 5 +sidebar_position: 1 +--- + + +# FlutterFlow For Teams + +## How do I upgrade to a Teams plan? + +:::info +Teams plans are annual plans and can have up to 20 team members. For an account with more than 20 members, please reach out to sales@flutterflow.io +::: + +To change your account to a Teams Plan, please follow these steps: + +1. After logging into your FlutterFlow account, head to your account [Dashboard](https://app.flutterflow.io/) and select **My Organization** from the top right. +2. Select **Create Team**. + +

+ +![img_4.png](..%2Fimgs%2Fimg_4.png) + +

+ +3. Next, enter your organization name (e.g. FlutterFlow) and your website/email domain (e.g. flutterflow.io) and select **Create Team**. + +![img_5.png](..%2Fimgs%2Fimg_5.png) + +## How do I add users to my *Teams* plan? + +To add users to your Teams plan, you will need to complete two steps: + +### 1. Adding seats to your organization + +A seat grants one user the ability to use Flutterflow. You will need to purchase a seat for each team member that you would like to add to your Team. To do so: + +1. From the **My Organization** tab, select **Subscribe**. + +![img_6.png](..%2Fimgs%2Fimg_6.png) + +2. A popup will appear, select the number of seats (subscriptions) and Billing Cycle Additional users can be added to your team at any time. **You can select from a monthly or annual plan.** + + +![img_7.png](..%2Fimgs%2Fimg_7.png) + +3. A checkout page will appear for you to complete the purchase. **Please note: this can take a few seconds to load.** If you want to add more seats at a later time, you can do so by selecting the Add Seats button. + +![img_8.png](..%2Fimgs%2Fimg_8.png) + +:::tip +You can see how many seats you have used here +![img_9.png](..%2Fimgs%2Fimg_9.png) + +::: + + +### 2. Inviting users to your Team + +:::warning +If you add an existing Flutterflow user to your Teams plan, they will need to manually cancel their subscription using these [**instructions**](subscriptions.md#cancel-my-plan). Once this is completed, please reach out to support@flutterflow.io or chat to process the refund for any remaining time on your monthly plan. We're working on automating this process soon! +::: + +1. After you've purchased your seats, this will be reflected in the **Seats** section under **My Organization** (example below). +2. To invite a new user, select the **Invite User(s)** button. + +![img_10.png](..%2Fimgs%2Fimg_10.png) + +3. A popup will appear, type the email of the user you would like to add. +4. If they are not an existing user of FlutterFlow, they will be sent an invitation to join. + +:::note +* Teams plans do not include a trial period. +* You must verify your email before inviting users. +::: + +![img_11.png](..%2Fimgs%2Fimg_11.png) + + +## Delete users from Teams plan + +To remove a user from the teams, click on the **red cancel button** and select **Yes** in the popup to confirm the removal. + + +
+ ![img_12.png](..%2Fimgs%2Fimg_12.png) +
Delete users from Teams Plan
+
+ + +
+ ![img_13.png](..%2Fimgs%2Fimg_13.png) +
Confirmation Popup
+
+ +--- + +## FAQs + +#### Can I reduce my Teams plan to one seat? + +No, you can't. The minimum requirement is two seats, which includes one for the owner's pro plan + an additional team seat. + + diff --git a/docs/accounts-billing/subscriptions/more-subscription-faqs.md b/docs/accounts-billing/subscriptions/more-subscription-faqs.md new file mode 100644 index 00000000..c3e960b3 --- /dev/null +++ b/docs/accounts-billing/subscriptions/more-subscription-faqs.md @@ -0,0 +1,40 @@ + + +# Other Subscription Questions + +### When Will My Plan Renew / When Will I Be Charged? + +You can view the next billing cycle date in the "My Plan" section of the [Flutterflow Account Page](https://app.flutterflow.io/account). + +
+ ![img_14.png](..%2Fimgs%2Fimg_14.png) +
The next billing cycle date for this account is August 31, 2021
+
+ + + +### Do Subscriptions Renew Automatically? + +Yes, our subscriptions renew automatically to avoid disrupting your app development. Monthly subscriptions renew on the same day each month (typically the day you subscribed). + +### Can I Pause My Subscription? + +We do not currently offer the option to pause your subscription. + +### Can I Transfer My Subscription To Another User? + +We are unable to transfer a paid FlutterFlow subscription to another FlutterFlow account. + +### If I have a paid plan will project collaborators be able to use paid features? + +FlutterFlow subscriptions are seat based. A user added to your project will only have access to the features of their account plan. In order to access paid features, each individual user will need to have a paid plan. + +### If I upgrade from Standard Plan to Pro Plan in the middle of my billing cycle, will I be charged for both plans? + +Upgrades are automatic, so the system will count the remaining days from the Standard, and reduce it from the Pro Plan price. + +For example, if you have paid $42 for Standard and you have 15 days remaining in the billing cycle, then on upgrading to Pro(let's say priced at $70) you will eventually pay $(70-21) = $49. + +:::info +FlutterFlow provides different pricing options depending on your region. To see the exact prices for your area, visit the [**Plans & Pricing**](../plan-pricing.md) page in our documentation. +::: \ No newline at end of file diff --git a/docs/accounts-billing/subscriptions/subscriptions.md b/docs/accounts-billing/subscriptions/subscriptions.md new file mode 100644 index 00000000..357f2fc8 --- /dev/null +++ b/docs/accounts-billing/subscriptions/subscriptions.md @@ -0,0 +1,78 @@ +--- +slug: subscriptions +title: Subscriptions +tags: [] +toc_max_heading_level: 5 +sidebar_position: 3 +--- + + +# Subscriptions +This section contains information on free trials, changing your plan, and other subscription questions. + +## Free Trials +All paid plans come with a free 14-day trial. + +### How do I Start A Free Trial? +To start a free trial, please follow these steps: + +1. From flutterflow.io select Create Account in the top right corner. +2. Enter your name, email address, and password and select Create Account. +3. Select Upgrade at the top of the screen. +4. Enter your billing and payment information and select Subscribe. + +### What Happens At The End of The Trial Period? +At the end of your trial period, your payment method will be charged. You cancel at any time during the trial period. + + +## Upgrade Plan + + + +### How do I upgrade my plan? +To upgrade your plan type, please follow these steps: + +1. After logging into your FlutterFlow, select “Account” from the top right. +2. In the My Plan section, select Change Plan. +3. Select the button under the plan you would like to upgrade to. +4. Enter your payment information and select Subscribe. The main FlutterFlow page will open. + +### How do I check what plan I am subscribed to? +To view your plan details, go to the [**FlutterFlow Account Page**](https://app.flutterflow.io/account) and select **Manage Billing.** + +The **Current Plan** section will show which plan you are subscribed to. + +:::warning[Teams Plan] +For information on the Teams plan, please use [**this link**](flutterflow-for-teams.md). +::: + + +## Downgrade Plan +### How to downgrade? +If you wish to downgrade from Pro to Standard or from Teams to Pro or Standard, you should cancel your existing plan and then sign up for the new one after it expires. + +### What happens when I downgrade to the free plan? Will my apps be deleted? +You will still be able to access the apps you created and make changes inside FlutterFlow. + +However, you won't be able to access any premium features such as custom APIs, GitHub integration, and code downloads. Additionally, premium features will no longer work in Preview and Run Mode. + + +## Cancel My Plan +You can cancel your plan at any time. You will have access to the paid features until your next billing cycle date. + +Please follow these steps to cancel your account: + +1. Log in to FlutterFlow and go to the Account page. +2. Select **Change Plan** from My Plan. +3. Under your plan type, select **Cancel Plan.** +4. Complete the Cancellation Survey and select **Cancel Subscription.** +5. You will be taken to a new page. Under Current Plan select **Cancel**. A popup will appear, select Cancel. + +:::note +When you cancel a paid plan, your account will be converted to a Free account. +::: + +You can confirm your account has been canceled from the My Plan section of the **[Account Page](https://app.flutterflow.io/account)**. Your account will now say **ends at** vs. **renews at.** + +![img_3.png](..%2Fimgs%2Fimg_3.png) + diff --git a/docs/misc/additional-resources.md b/docs/misc/additional-resources.md new file mode 100644 index 00000000..3331bea9 --- /dev/null +++ b/docs/misc/additional-resources.md @@ -0,0 +1,33 @@ + + +# Additional Resources To Get Help + +### FlutterFlow community forum + +The [FlutterFlow Community](https://community.flutterflow.io/) is a place for you to share ideas, ask questions, and troubleshoot issues with other FlutterFlow builders. The community shares a lot of amazing ideas! + +To join the FlutterFlow community, + +1. Go to your account at [app.flutterflow.io](https://app.flutterflow.io) +2. Next Navigate to Resources tab on the left side +3. Click on "FlutterFlow Community". This will automatically log you in to the community. + +![img_5.png](imgs%2Fimg_5.png) + +Alternatively, + +If you are already in your project view, you can also find the **Help Menu** and click on **Community Forum**. + +![img_6.png](imgs%2Fimg_6.png) + +### YouTube + +Our [YouTube channel](https://www.youtube.com/channel/UC5LueiosDVInA6yXE_38i9Q/featured) contains a variety of tutorials and how-to videos. + +### Flutter community + +Questions about Flutter? The [Flutter Community](https://flutter.dev/community) is a great resource! + +### Flutter performance best practices + +[Here are some tips](https://docs.flutter.dev/perf/rendering/best-practices) on how to write the most performant Flutter app possible. \ No newline at end of file diff --git a/docs/misc/application-data-ownership.md b/docs/misc/application-data-ownership.md new file mode 100644 index 00000000..d2bf4569 --- /dev/null +++ b/docs/misc/application-data-ownership.md @@ -0,0 +1,27 @@ + +# Application & Data Ownership + +## Intellectual Property + +At FlutterFlow, we champion the principle of "Own Your Code," reflecting our commitment to enabling creators to retain ownership of their work. As you develop using FlutterFlow, you own the output of your work. + +FlutterFlow incorporates open-source packages which are included in the code you export. We are diligent in our selection of packages, opting for those with commercially friendly licenses, and any FlutterFlow-generated helpers or libraries will consistently adhere to permissive licenses such as MIT or BSD-3-Clause. + +Please be aware that third-party Flutter packages may undergo license changes or have dependencies that are not as commercially permissive. We recommend adhering to industry-standard practices to ensure compliance with all relevant licensing requirements. + +:::info +Please read our [**Terms of Service**](https://flutterflow.io/tos) for full details on our Intellectual Property policies. +::: + +## Data Handling and Privacy + +The mobile applications you create with FlutterFlow are designed to operate independently of FlutterFlow's services, ensuring that your end-users' data remains exclusively within your application's ecosystem and does not interact with our servers. + +In instances where you utilize FlutterFlow's hosting services for web applications, either through our subdomain or your custom domain, we are responsible solely for delivering the frontend of the compiled Flutter web application to your end-users. + +FlutterFlow maintains a strict policy of non-interference with your end-users' data; we do not access, store, or collect any such data through our hosting infrastructure. + + +:::info +Please read our [**Privacy Policy**](https://flutterflow.io/privacy) for full details. +::: \ No newline at end of file diff --git a/docs/misc/customer-support-policy.md b/docs/misc/customer-support-policy.md new file mode 100644 index 00000000..a8ad9ae7 --- /dev/null +++ b/docs/misc/customer-support-policy.md @@ -0,0 +1,59 @@ + + +# Customer Support Policy + +We love connecting with our users and supporting you as you build your application! However, there are a few things that fall outside the scope of our support team. To avoid confusion, we've created this document to outline our Customer Support Policy. + +Have a request for new documentation or tutorials we should create? You can share your ideas [here](https://flutterflow.typeform.com/to/hxg5nxbo). + +### Support Hours + +Our support team is available from 5 AM to 5 PM Eastern Time, Monday through Friday. + +### How To Reach Us + +* **Pro** and **Teams** users can reach us using the in-app chat inside FlutterFlow +* We can also be reached at support@flutterflow.io + +### What We Can Help With + +**We are happy to provide guidance on what is possible within FlutterFlow (e.g. can I use non-Firebase authentication), but we don't provide instructions on how to design/build/troubleshoot these features (e.g., how do I implement authentication via Microsoft).** + +### Feature Design & Implementation + +We'd love to help you build your dream app, but there are some topics that are outside of the scope of our support team. + +If you aren't sure how to implement something, we recommend reaching out to the [FlutterFlow Community](https://community.flutterflow.io/) or connecting with a [FlutterFlow Expert.](https://experts.flutterflow.io/) + +The following topics are out of the scope of our support team: + +* Feature Design & Implementation +* Data Infrastructure Design +* Integration & Troubleshooting of 3rd-party APIs +* Implementation and troubleshooting of Custom Widgets and Code + +### Additional Resources + +**Tutorials & How-To Guides** Our [YouTube channel](https://www.youtube.com/channel/UC5LueiosDVInA6yXE_38i9Q/featured) contains a variety of tutorials and how-to videos. In addition to our documentation, our [blog](https://blog.flutterflow.io/) also contains a number of how-to guides. + +**Troubleshooting Guides**Our documentation contains a number of [troubleshooting guides](https://docs.flutterflow.io/troubleshooting/basic-troubleshooting-guide) to help you diagnose and fix common issues. + +Additionally, our [Community Forum](https://community.flutterflow.io/) is a great place to get ideas and troubleshooting tips from fellow FlutterFlow builders. + +Lastly, you can connect with a [FlutterFlow Expert](https://experts.flutterflow.io/) to help you troubleshoot an issue or implement a complex new feature. + +### Bug Reporting Process + +We regularly release feature updates and bug releases. To make sure you are on the most recent version of FlutterFlow select Ctrl/Cmd + R. + +If you think you've found a bug, please submit an [in-app bug report](https://docs.flutterflow.io/building-your-ui/ui-builder/tool-bar#3.-help) or let us know via chat (Standard and Pro users only). Please make sure to include: + +* A link to your project +* The page(s) effected +* The expected behavior and the behavior you are experiencing + +#### Our Approach To Fixing Bugs + +To ensure we fix the most critical issues first, we assess each bug based on the severity and number of users impacted. + +Our highest priority is fixing critical issues that impact a large number of users. Issues impacting a smaller number of users or that have a workaround are addressed after any critical issues are fixed. diff --git a/docs/misc/enterprise-support-policy.md b/docs/misc/enterprise-support-policy.md new file mode 100644 index 00000000..211337ba --- /dev/null +++ b/docs/misc/enterprise-support-policy.md @@ -0,0 +1,36 @@ + +# Enterprise Support Policy + +We understand our Enterprise customers often rely on FlutterFlow for mission critical applications. To that end, we have created a dedicated Enterprise support team to provide the highest level of service and support. This document outlines our support channels and scope for Enterprise customers. + +### Support Channels + +Enterprise customers can reach our dedicated support team either through the chat widget in FlutterFlow or by emailing us. Our Enterprise support team is available 24x7, and we do our best to respond to every support request as quickly as possible. Depending on the complexity of the issue and your Enterprise support subscription, our team can assist through chat, email or video calls. + +### What We Can Help With + +Our goal is for every one of our Enterprise customers to be successful building in FlutterFlow. Here are some of the areas covered by our Enterprise support team: + +* Guidance on what is possible within FlutterFlow (e.g. can I use non-Firebase authentication) +* General education on FlutterFlow features and platform capabilities +* Bugs and technical issues with core FlutterFlow features +* Team and user account administration + +Depending on your Enterprise support subscription, we may also provide advisory services in the following areas: + +* Feature Design & Implementation +* Data Infrastructure Design +* Integration & Troubleshooting of 3rd-party APIs +* Implementation & Troubleshooting of Custom Widgets and Code + +### FlutterFlow Bug Policy + +We know that bugs can be frustrating and we work to fix these on an ongoing basis. If you think you've found a bug, please [submit an bug report](https://github.com/FlutterFlow/flutterflow-issues/issues). + +#### **Our Approach To Fixing Bugs** + +To ensure we fix the most critical issues first, we assess each bug based on the severity and number of users impacted. + +Our highest priority is fixing critical issues that impact a large number of users. Issues impacting a smaller number of users or that have a workaround are addressed after any critical issues are fixed. + +We provide updates on our bug fixes in our marketing emails and in our Release Tracker. \ No newline at end of file diff --git a/docs/misc/flutterflow-experts.md b/docs/misc/flutterflow-experts.md new file mode 100644 index 00000000..40645abc --- /dev/null +++ b/docs/misc/flutterflow-experts.md @@ -0,0 +1,67 @@ +# FlutterFlow Experts + +The FlutterFlow Experts is a platform that [connects](#connect-with-an-expert) users with independent professionals and agencies who have expertise in FlutterFlow. It also allows users to apply to [become experts](#become-an-expert) themselves. + +To get started, go to `` and create an account. + +:::warning[Please Note] +Please note that +- Experts are independent professionals and not employees, agents, or affiliates of FlutterFlow, and +- any services provided to you are solely the responsibility of the Expert and not FlutterFlow. +::: + +### Connect with an expert + +Before reaching out to an expert, it's important to create a detailed and clear proposal about your project. Make sure to clearly convey your needs, objectives, and any specific requirements. This information is crucial for the expert to provide you with an accurate timeline and quote. + +To connect with an expert: + +1. From the [Dashboard](https://experts.flutterflow.io/dashboard) or [My Proposal](https://experts.flutterflow.io/proposals) page, click on the **+ Create Proposal** button. + +![img.png](imgs%2Fimg.png) + +2. Click **Continue,** and you will be asked to enter details about your project, including key features, preferred tools or platforms, project size, and budget. + +3. Once completed, you can review the proposal details and **Go to Expert Selection**. + +

+ +![img_1.png](imgs%2Fimg_1.png) + +

+ +4. To invite experts to view your proposal, click on the **Send Invite** button, write a personalized message, and send the invite. You can send up to three invites at a time. +

+ +![img_2.png](imgs%2Fimg_2.png) +

+ +5. Alternatively, you can browse through expert profiles on the [experts page](https://experts.flutterflow.io/experts), see their details, and click the **Hire** button to send them a personalized project proposal. + +

+![img_3.png](imgs%2Fimg_3.png) + +:::warning[] +Please do not send the proposal to many experts at the same time. +::: + +### Become an expert + +As a FlutterFlow expert, you'll have the opportunity to assist users in implementing complex features, troubleshooting issues, and even designing and building entire apps. To apply, navigate to our [Dashboard](https://experts.flutterflow.io/dashboard) and click the **Apply Now** button. + +![img_4.png](imgs%2Fimg_4.png) + +### FAQs + +#### **Do experts work for FlutterFlow?** + +No, experts are independent professionals, such as designers, developers, and consultants, with extensive knowledge and expertise in FlutterFlow. + +#### **Am I obligated to work with an expert after contacting them?** + +No, there is no obligation to engage with an expert simply by filling out the contact form. + +#### **How are contracts and payments managed?** + +Contracts and payments are directly negotiated between you and the expert. The scope of work, costs, and timelines will be mutually agreed upon, and payments will be processed through the expert's preferred billing system. + diff --git a/docs/misc/imgs/img.png b/docs/misc/imgs/img.png new file mode 100644 index 00000000..84710d97 Binary files /dev/null and b/docs/misc/imgs/img.png differ diff --git a/docs/misc/imgs/img_1.png b/docs/misc/imgs/img_1.png new file mode 100644 index 00000000..d349155b Binary files /dev/null and b/docs/misc/imgs/img_1.png differ diff --git a/docs/misc/imgs/img_2.png b/docs/misc/imgs/img_2.png new file mode 100644 index 00000000..726cc98e Binary files /dev/null and b/docs/misc/imgs/img_2.png differ diff --git a/docs/misc/imgs/img_3.png b/docs/misc/imgs/img_3.png new file mode 100644 index 00000000..df5f3c2c Binary files /dev/null and b/docs/misc/imgs/img_3.png differ diff --git a/docs/misc/imgs/img_4.png b/docs/misc/imgs/img_4.png new file mode 100644 index 00000000..6f44cf06 Binary files /dev/null and b/docs/misc/imgs/img_4.png differ diff --git a/docs/misc/imgs/img_5.png b/docs/misc/imgs/img_5.png new file mode 100644 index 00000000..514f3d53 Binary files /dev/null and b/docs/misc/imgs/img_5.png differ diff --git a/docs/misc/imgs/img_6.png b/docs/misc/imgs/img_6.png new file mode 100644 index 00000000..b5c384b8 Binary files /dev/null and b/docs/misc/imgs/img_6.png differ diff --git a/docs/misc/security.md b/docs/misc/security.md new file mode 100644 index 00000000..ae01a8bf --- /dev/null +++ b/docs/misc/security.md @@ -0,0 +1,33 @@ +# Security + +At FlutterFlow, we consider security to be our utmost priority. We understand the importance of safeguarding your data and ensuring a secure environment for our users. Below, we provide an overview of our security measures to give you confidence in the safety of your information. + +## Commitment to Security + +Security is our top priority. We employ a comprehensive approach to ensure the protection of our users' data, and we continuously strive to enhance our security measures. + +## Custom Data Safety + +Your custom data is in safe hands. We implement robust security protocols to prevent unauthorized access, disclosure, alteration, and destruction of your data. Our systems are designed to ensure the confidentiality and integrity of the information you trust us with. + +## SOC2 Type 1 Certification + +FlutterFlow is proud to be SOC2 Type 1 certified. This certification attests to our commitment to maintaining strict security controls and measures, providing assurance to our users that their data is handled with the highest standards of security. + +## GCP Best Practices + +We follow Google Cloud Platform (GCP) best practices to ensure the security of our infrastructure. By leveraging GCP's advanced security features, we aim to create a resilient and secure environment for our users. + +## Security and Monitoring Services + +FlutterFlow utilizes a range of GCP security and monitoring services to enhance our overall security posture. These services include: + +* **Cloud Armor:** Protects against DDoS attacks by providing defense at the edge of the GCP network. +* **Cloud IDS (Intrusion Detection Service):** Monitors and detects potential intrusions or security threats. +* **Key Management Service (KMS):** Manages cryptographic keys used for encryption and decryption. +* **Secret Manager:** Safely stores and manages sensitive information such as API keys, passwords, and certificates. +* **Cloud Monitoring:** Monitors the performance, uptime, and overall health of our systems. + +These services collectively contribute to a robust security framework, ensuring that our users' data remains secure and our systems are actively monitored for any potential security incidents. + +At FlutterFlow, we believe in transparency and accountability when it comes to security. Rest assured that we are dedicated to maintaining the highest standards of security to protect your valuable information. \ No newline at end of file diff --git a/sidebars.ts b/sidebars.ts index 3d34bfb2..4024ff9f 100644 --- a/sidebars.ts +++ b/sidebars.ts @@ -97,6 +97,28 @@ const sidebars: SidebarsConfig = { dirName: 'ff-integrations' } ], + }, + { + type: 'category', + label: 'Accounts & Billing', + collapsed: true, + items: [ + { + type: 'autogenerated', + dirName: 'accounts-billing' + } + ], + }, + { + type: 'category', + label: 'Miscellaneous', + collapsed: true, + items: [ + { + type: 'autogenerated', + dirName: 'misc' + } + ], } ] };