Update README.md

Author: leighajarett

README.md

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 # FlutterFlow Issues 
-FlutterFlow is a low-code builder for mobile and web apps that aims to help developers create beautiful, powerful, and clean applications faster than ever. This is an **issues-only repository** for tracking bug reports from the community. 🐛
+FlutterFlow is a visual development enviornment for mobile and web apps. With FlutterFlow, developers can create beautiful, powerful, and clean applications faster than ever. This is an **issues-only repository** for tracking bug reports from the community. 🐛
 
-For suggestions about features and enhancements, discussions, and questions, please visit [FlutterFlow Community](https://community.flutterflow.io/). 
+The goal of this tracker is to report bugs that can be reproduced from a blank project. For issues that are project-specific, [please reach out to our support team](https://docs.flutterflow.io/miscellaneous/customer-support-policy). 
+
+For suggestions about features and enhancements, please add your feedback using the feedback form in the product.
+
+<img width="307" alt="Screenshot 2024-04-02 at 11 33 13 AM" src="https://github.com/FlutterFlow/flutterflow-issues/assets/21065911/f0569aab-d743-4a23-8a7d-821d56a0a032">
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+For discussions, and questions, please visit [FlutterFlow Community](https://community.flutterflow.io/). 
 
 Thank you for helping make FlutterFlow more stable and improving the FlutterFlow experience for all users! 💜