[bug]: System Recordings file upload fails with "Failed to convert" error in FreePBX 17.0.2.19

[Toolfolks]

FreePBX Version

FreePBX 17

Issue Description

Environment:

Description: Uploading audio files via the System Recordings web interface fails with error "Failed to convert" in the browser console. The error occurs during the Media conversion process after the file is successfully uploaded to tmp.

Steps to Reproduce:

Navigate to Admin → System Recordings
Click "Add Recording"
Fill in Name and Description
Upload a WAV file (tested with 16-bit, 8kHz mono WAV)
Click Submit
Observe error: "There was an error, See the console for more details"
Browser console shows: "Failed to convert /var/spool/asterisk/tmp/[file] to /var/lib/asterisk/sounds/[destination]"
Expected Behavior: File should be converted and saved to custom and registered in the database.

Actual Behavior:

File uploads successfully to tmp
Intermediary WAV and SLN48 files are created
Final conversion step fails
Console error: Command 'file convert /var/spool/asterisk/tmp/[file].sln48 to /var/spool/asterisk/tmp/[file].ulaw' failed
Workaround: Manual conversion using sox works:
sudo -u www-data /usr/bin/sox /var/spool/asterisk/tmp/[file].wav -r 8000 -c 1 /var/lib/asterisk/sounds/en/custom/[name].wav sudo mysql -e "USE asterisk; INSERT INTO recordings (displayname, filename, description) VALUES ('[name]', 'en/custom/[name]', '[description]');" sudo /usr/sbin/fwconsole reload

Additional Context:

All permissions have been verified with fwconsole chown
Sox, ImageMagick, and all audio conversion tools are installed and accessible
The Media conversion drivers (SoxShell, AsteriskShell) appear to be failing during the conversion process
The issue appears to be in Media.php convert() method

Operating Environment

FreePBX Version: 17.0.25
Recordings Module Version: 17.0.2.19
OS: Debian 12 (Bookworm)
Asterisk Version: 18.9.15

Relevant log output

Logs: No errors in /var/log/apache2/error.log or Asterisk logs. The failure is silent except for the browser console error.

[blazestudios97]

Your workaround isn't a workaround and has nothing to do with the actual final error which is

Console error: Command 'file convert /var/spool/asterisk/tmp/[file].sln48 to /var/spool/asterisk/tmp/[file].ulaw' failed

That error means it couldn't convert a .sln48 file to a .ulaw file. So when you do your workaround there's a couple of problems.

sudo -u www-data /usr/bin/sox /var/spool/asterisk/tmp/[file].wav -r 8000 -c 1 /var/lib/asterisk/sounds/en/custom/[name].wav

First, wrong ownership. Everything, including apache, runs as the user asterisk not www-data. Second, you're converting a .wav to a .wav file. So it does nothing to address the actual error you're getting.