🐛 Only credit card option appears in Stripe checkout

[pchurro]

Describe the bug
In the checkout page, only credit card option appears in the stripe payment window, even though there's multiple payment methods configured in Stripe.

To Reproduce
Steps to reproduce the behavior:

1. Configured my Stripe account with multiple payment methods;
2. Installed and configured Hi.Events (Non-SAAS mode) with the correct stripe configuration (using Stripe test keys);
3. Created a regular test event with normal test tickets;
4. When trying to buy a ticket, only credit card option appears;

Expected behavior
I expected the stripe payment methods I configured in Stripe's dashboard to appear.

Screenshots

Logs
[2024-11-11 11:44:55] production.DEBUG: Stripe payment intent created {"paymentIntentId":"redacted","paymentIntentDTO":{"amount":1000,"currencyCode":"EUR","order":{"HiEvents\\DomainObjects\\OrderDomainObject":{"orderItems":[{"id":11,"order_id":11,"ticket_id":1,"ticket_price_id":1,"total_before_additions":10.0,"quantity":1,"item_name":"Bilhete teste","price":10.0,"price_before_discount":null,"deleted_at":null,"total_tax":0.0,"total_gross":10.0,"total_service_fee":0.0,"taxes_and_fees_rollup":[]}],"attendees":null,"stripePayment":null,"questionAndAnswerViews":null,"event":null}}}}

Desktop (please complete the following information):

• OS: MacOS
• Browser: Chrome
• Version: 130.0.6723.117

Hi.Events Version and platform
Lates all-in-one docker container deployed on a VPS

Additional context
I've investigated a lot on the stripe side and I can't find anything I'm doing wrong on the Stripe dashboard. Hi.Events doesn't really have much to go wrong when configuring Stripe as I can only configure the keys and webhook and there isn't any way to further configure it in the UI.

ALSO, in the payment screen it says that "When you give your card information, you are allowing "COMPANY NAME" to charge future payments from your card according to the relevant terms" which is something I definitely don't want to appear as it shouldn't even be true, is this something I have configured wrong also in the stripe dashboard?

Very sorry if this isn't anything wrong with the Hi.Events app.

[daveearley]

Hi @pchurro,

Stripe’s selection of payment methods depends on various factors like the customer's location, the currency you’re using, and your account’s settings. Ensure each payment method you want to display is both enabled in your Stripe dashboard and configured properly for the currency and location you’re testing with.

This is what I see while testing:

I'd recommend reaching out to Stripe support to see if there are any location or currency restrictions affecting the display of payment methods.

Regarding the message about "future payments", I'll look into this as it is misleading.

[pchurro]

Hello @daveearley and thank you for the help.

I've contacted Stripe tech support and their answer is that according to here https://github.com/HiEventsDev/Hi.Events/blob/develop/backend/app/Services/Domain/Payment/Stripe/StripePaymentIntentCreationService.php, because "setup_future_usage" is set to "on_session", most payments methods are being filtered out automatically because they don't support it and therefore don't meet the criteria of the request. See here https://docs.stripe.com/payments/payment-methods/payment-method-support#additional-api-supportability

[pchurro]

Stripe support also claims that this configuration is why the message about future payments appears

[daveearley]

Hi @pchurro,

I reached out to Stripe support, and they confirmed that using on_session or omitting the setup_future_usage option altogether is correct for a checkout flow (as per their documentation).

They also mentioned that some payment options may not appear because our application doesn’t require a billing address by default.

I tested removing setup_future_usage, but it didn’t result in any additional payment options being shown. I’ll keep investigating this issue as it would be nice to have more options display out of the box.

Thanks!

[pchurro]

@daveearley that's weird, the Stripe tech support I talked to said using setup_future_usage in this context "didn't made sense".
The documentation link you've mentioned addresses the off_session and on_session parameters in general which I understand have more applications than setup_future_usage. setup_future_usage's point is simply to "indicate that you intend to make future payments with this PaymentIntent’s payment method", so I don't understand why it is necessary in this particular checkout flow.

Is there a way I can test removing setup_future_usage in my prod app to see if there is a difference in my case?

[daveearley]

Is there a way I can test removing setup_future_usage in my prod app to see if there is a difference in my case?

The only way it to remove the line of code, which might be difficult if you're deploying one of the images.

setup_future_usage will be removed entirely in the next version, which should be released in the next week or so.

[pchurro]

Thank you @daveearley .

I did end up deploying a setup_future_usage-less version and in my case it sucessfully resulted in the missing payment methods appearing. So I don't know if it's region specific or something like that but I think it confirms it was setup_futura_usage's fault.

Again thank you for the help.