Migrating Personal to Enterprise, don't receive admin email to login #3025
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The backstory: I started a Personal stack on my AWS account, then realized that it did not allow multiple servers, which I potentially want to have, so I deleted this stack and added a new Enterprise Multi-Server stack. Everything went smashingly until I tried to sign in to my new stack, but I waited and waited and the email never came, when previously it only took a few seconds. I don't recall my exact timing but I may have started creating the enterprise stack before the personal stack had finished deleting, and they are using the same URL and credentials - is there any chance the first one failed to let go of a resource by the time the second one needed to have it, or something? |
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Replies: 2 comments 6 replies
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It's certainly possible you had collisions with dependencies on the Personal deleting stack + Enterprise spinning up stack is possible. AFAIK, the resources aren't locked down while one is using it or the other is adding to it. In a perfect world, I'd suggest you delete the Personal stack first. Check your domain's Hosted Zones for left over CNAMES + MX records from the old Personal Stack, delete those mentioned in Solution 4 here. Then spin up the Enterprise stack. Quick checks for you:
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Thanks Robin! And thanks for the reminder about the whole sandbox thing, I had forgotten about that. Don't need to worry about it today but I might soon. Anyway, my email is there, and I can send a test email to myself. I can see that five emails have been sent, but that is probably from the original Personal server. Does it make sense at this point to wipe and start over? |
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Oh also, re: those CNAMEs, in the guide you linked it says this: "Delete the CNAMEs from left from the last Hubs stack deployment -- Careful not to delete any CNAMEs that your domains use for another service". I am doing nothing with this URL except this hubs stack, does that mean I can just delete all the CNAMEs I see? Or are there particular ones I need to delete and others I need to leave? |
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Answering my own question, hoping I got it right: there is one CNAME attached to each of my URLs which looks to be connected to AWS' acm-validation service, so I left that, but deleted everything else including all the temporary URLs with cute instance names. Crossing fingers... |
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AHA, hahaha, whoops sorry! Newbie blunder, I forgot to check my spam folder. sorry :-p |
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Yay for spam folders! |
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Last question though: is it normal that my mail is coming from the US East - Virginia region, while my stack is installed in US West - Oregon? |
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Correct. ALL emails will originate from N. Virginia (us-east-1) regardless of deploy region. You'll ask for an aws SES limit increase in N. Virginia via the docs: https://hubs.mozilla.com/docs/hubs-cloud-aws-troubleshooting.html#solution-options |
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It's certainly possible you had collisions with dependencies on the Personal deleting stack + Enterprise spinning up stack is possible. AFAIK, the resources aren't locked down while one is using it or the other is adding to it.
In a perfect world, I'd suggest you delete the Personal stack first. Check your domain's Hosted Zones for left over CNAMES + MX records from the old Personal Stack, delete those mentioned in Solution 4 here. Then spin up the Enterprise stack.
Quick checks for you:
Check that your admin email address is verified with amazon: https://hubs.mozilla.com/docs/hubs-cloud-aws-troubleshooting.html#in-my-hubs-admin-panel-i-see-networkerror-or-not-found-page-or-no-data-popu…