The screen in blank

[jesseflint]

Enter a room.
Move around the room
See error, the screen goes completely blank but I can still hear audio
Close tab, close chrome, reopen Chrome, start new tab, enter room again
Still see nothing on the screen

Hardware

• Device: Desktop
• OS: Windows 10
• Browser: hrome

[johnshaughnessy]

Can you include a log from the Chrome web console? It may contain a relevant error message. (Instructions for opening the console: https://developers.google.com/web/tools/chrome-devtools/open#console )

Does this error occur in the default scene that comes with a new room created on https://hubs.mozilla.com/ ? If not, it might be an issue with the scene file. In that case it might help to link the scene for further debugging.

Does this same error occur in a private browser window with all extensions disabled? If not, there might be some interference with other extensions or something in local storage.

[misslivirose]

I am able to enter the room that is shown in this screenshot - scene also loads fine. I'm going to convert this to a discussion and when we have additional information, we can file a new issue.

[robinkwilson]

Please mark as unanswered if you post more information on this. Marking this as answer to get this out of our pipeline.