Scene failed to load

[jessicasymons]

Description
Tried to open hub several times on Samsung S2 tablet and on iPhone

Each time, received message 'Scene failed to load'

To Reproduce
Steps to reproduce the behavior:

1. Go to https://hubs.mozilla.com/m6hDQPe/ using phone or tablet
2. . See error

Expected behavior
Hub loads

Screenshots
If applicable, add screenshots to help explain your problem.

Hardware

• Device: Samsung S2 / iPhone
• OS: Android / iOS
• Browser Samsung Internet / Safari

Additional context
This hub has some v large assets in it but it does work on some devices e.g. Samsung Galaxy S9

[misslivirose]

This didn't reproduce for me on an iPhone 11 Pro, but I suspect that this is because the scene is much larger than we recommend for accessing on phones/tablets. There are 40 textures and 713,188 triangles, both of which can contribute to performance problems. The recommended polygon count for mobile devices is 50,000 triangles. It looks like this floor on this room was created by pasting a lot of images into the Hubs room - there might be a performance improvement that can be made by using Spoke to place a textured floor, rather than having them all be added as separate images, and the publishing workflow in Spoke will do a performance check on the scene.

I'm going to convert this to a discussion so that folks can chime in with additional suggestions for optimization for this particular room/scene.

[awhite001]

I encountered the same issue with our school-issued iPads. Not a single one could enter the room. It worked on student's iPhones, but none of the iPads. I'm wondering if this is a setting in Safari that needs to be changed?

[philtweir]

I have been having this on a Hubs cloud instance for several months - I can only get in via private browsing, despite clearing my cache and all site data (Chrome 87/88 on Ubuntu). No obvious errors in the network logs (404 from app-icon.png is all) but a number of console log errors. Log (red.) attached.
hubs.flaxandteal.com-1611915199390.log

[philtweir]

It is consistent so can reproduce on demand.

[pattersonbl2]

Are you still having issues with this ? I was able to access the page using a iPhone 12 Pro max .

[jessicasymons]

HI Brandon I haven't had an issue with this for a while!

…

--- Thanks Jess

--------------- Dr Jessica Symons Director Visioning Lab Ltd Email: ***@***.*** Twitter: @jessicasymons Mobile: 07984747796 Websites: www.visioninglab.com / www.popupview.com

On 2021-08-25 16:17, Brandon Patterson wrote: Are you still having issues with this ? I was able to access the page using a iPhone 12 Pro max . -- You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub [1], or unsubscribe [2]. Triage notifications on the go with GitHub Mobile for iOS [3] or Android [4]. Links: ------ [1] #3260 (comment) [2] https://github.com/notifications/unsubscribe-auth/ANDIU3B6DZLGIVAXLKM2AU3T6UCQNANCNFSM4TX7IHPQ [3] https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 [4] https://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email

[nupur711]

I am facing same issue. Anyone know the resolution

[pattersonbl2]

I am not sure if the developer console can be open on mobile but that would be where I would look first. I am able to load the scene with only one object missing.