I am running a Hubs cloud instance on AWS and it keeps crashing.

[k888885]

Description
It crashes during meetings whit more than 3 people in the room. The crashes seem to be somehow correlated with the number of media objects in the room. Sometimes the crash with only 2-3 videos-cameras in the room while otherwise, it can withstand 8-10 such objects. After the crash, the cloud instance is offline from 10-20 minutes.
Why does this keep happening and how can I troubleshoot?

To Reproduce
Add multiple multimedia materials to the scene.

Expected behavior
The Hubs Cloud crashes and Hubs cloud is offline page appears when refreshing

Hardware

• Device: [Desktop]
• OS: [Windows]
• Browser: [Firefox, Chrome]

[robinkwilson]

Hello! What instance size are you using? The crashing sounds like you're using a t3.micro is that correct?

If it is a t3.micro, I recommend scaling up to a t3.small or a t3.medium.

[k888885]

No, I am using t3.large. I have tried other instances like c4Xlarge to test if the stack is running out of memory but the crash happens regardless. I have done a ton of testing like removing 360 video or geometry but I can not fix the issue. I have even deleted the scene in Spoke and made an identical one but even that did not work. Also, I have tried terminating the EC2 instance but I don't think that this will solve the problem. Also, I have watched all of your Youtube videos about hubs cloud setup multiple times so it is very unlikely that I have missed anything that Is mentioned there. I am using the personal plan could this be a problem?

[robinkwilson]

Can you tell me more information about your deployment?

Including:

• Scene size / Poly count
• Number of videos
• Types of videos
• Any relevant content I missed asking about
• Actions you've taken in the Admin Panel
• Actions you've taken in AWS to affect the EC2 resources
• Anything else that seems relevant

The personal plan should be working well especially with a t3.large. I'm surprised by this behavior.

[robinkwilson]

@k888885 I noticed in discord you mentioned using 4K textures and a community user volunteered to help shrink those down (since those large textures crashed for them in the past too)! Hopefully this is resolved!

Is this correct and is this resolved?

[k888885]

Textures were the problem I have shrunk everything down to 2048 and now it works great. The Skybox image is now far from optimal but we have made a stress test with 30+ videos and the server did not crash :D Thanks for the help!

[robinkwilson]

Wonderful!!! So glad you were able to get the help you needed and it's resolved! :D