Status_code': 401, 'error': 'Unauthorized', 'message': 'User not found', 'extensions': {'code': 'AUTH_ERROR'}}

[Sahuism]

Hello

I am getting following unauthorized access error while running Async and Synchronus examples from Getting Started page:
DEBUG:genai.services.async_generator:Received response = {'status_code': 401, 'error': 'Unauthorized', 'message': 'User not found', 'extensions': {'code': 'AUTH_ERROR'}}

I have already created .env file and also added SSL .py file. Please anyone suggest how to fix this error.
When enabled logs I got this message in the logs.

I am using IBM-GenAI Pynthon SDK on Windows.

[jayolee]

Hi Prashant, please check your API endpoint.
Please reach out to us via internal channels for more help.
If you have issues finding ways to internally contact us, please reach out to [email protected] Thanks.

[Sahuism]

Sure! Thanks for your reply.