Customized IBM Notifier Notification Alert showing Circle / Slash Icon

[marcusheBG]

Hello!

Thank you in advance. We've noticed our customized IBM Notifier since Ventura is showing notification alerts with a circle / slash / crossed out / no over the icon.

However the app is signed, and we have a PPPC notification profile applied.

The customized app does show a correct icon for the pop-up type & in the Finder for the Application itself. A type of banner as opposed to a type of alert does show the correct icon without the circle / slash. The vanilla IBM Notifier app does not exhibit this issue when showing an alert - only our customized app.

The functionality is perfect otherwise - but we do not understand why we are seeing the circle / slash icon for alerts.

Could it be our signature, app permissions, Ventura bug, Apple Silicon ARCH build-time bug, or something else?

We found a discussion of a similar issue a user was having with multiple apps showing a circle / slash here:

https://discussions.apple.com/thread/253503524

Seeming like notification permissions at the moment... will try some things with the PPPC

• Marcus

[marcusheBG]

Hello,

Apologies to answer our own question.

The issue ended up being a partially corrupted notifications profile in our MDM (Mosyle)

We had to make a new notifications profile and upload to the MDM. Our previous profile was downloaded from Jamf and reuploaded to Mosyle. This time we made a new profile from scratch using iMazing Profile Editor.

FYI for anyone finding this in the future for their circle / slash notification icon issue.

Thanks!

[SMartorelli]

Hi @marcusheBG, thanks for finding a solution to this. It's actually something that multiple users reported but we didn't experienced it specifically so it's good to have new information about a possible resolution. Going to mark your second message as response for this thread.

[marcusheBG]

Thanks @SMartorelli !

Just reporting in - our custom builds are still sometimes experiencing this issue even with a known good notifications profile. We did have a corrupted profile before - but it seems to be some combination of reapplying the profile, rebooting, or perhaps needing to formally "open" the notifier .app one time without a command passed to sort of "register it" (could be a post install command of "open /path/to/notifierapp"

Feels to me this is more of a macOS Services or Swift issue that something with IBM Notifier, as other Apple proprietary apps are able to experience it as well.