Tickets no Showing

[brusilva84]

IF I enable your plugin when accessing tickets with validation pending i get this error:

[2023-01-27 09:19:33] glpiphplog.CRITICAL: *** Uncaught Exception Error: Class name must be a valid object or a string in /var/www/html/glpi/plugins/remote/inc/remote.class.php at line 11
Backtrace :
src/Plugin.php:1542 PluginRemoteRemote::button_support()
...plication/View/Extension/PluginExtension.php:67 Plugin::doHook()
...tes/e1/e138b13a7bc75c48842ecee8f5a0a96c.php:130 Glpi\Application\View\Extension\PluginExtension->callPluginHook()
vendor/twig/twig/src/Template.php:171 __TwigTemplate_a447c82232dadc1e0ef87855b98fb898->block_timeline_card()
...ates/75/75709a62750ab579d32ba7f2679b9cca.php:48 Twig\Template->displayBlock()
vendor/twig/twig/src/Template.php:394 __TwigTemplate_22896ea4974a99c7d3471e6d9d48ba3d->doDisplay()
vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling()
...ates/e1/e138b13a7bc75c48842ecee8f5a0a96c.php:47 Twig\Template->display()
vendor/twig/twig/src/Template.php:394 __TwigTemplate_a447c82232dadc1e0ef87855b98fb898->doDisplay()
vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling()
vendor/twig/twig/src/Template.php:379 Twig\Template->display()
vendor/twig/twig/src/TemplateWrapper.php:40 Twig\Template->render()
.../twig/twig/src/Extension/CoreExtension.php:1323 Twig\TemplateWrapper->render()
...tes/2e/2e857a0bdf67854d4d30a631759382f7.php:408 twig_include()
vendor/twig/twig/src/Template.php:394 __TwigTemplate_c4f23adda1886ddb6d8a4196e9c8bf32->doDisplay()
vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling()
vendor/twig/twig/src/Template.php:379 Twig\Template->display()
vendor/twig/twig/src/TemplateWrapper.php:40 Twig\Template->render()
.../twig/twig/src/Extension/CoreExtension.php:1323 Twig\TemplateWrapper->render()
...tes/b6/b66327b862c6bbab1482fe2c4d3ff8ac.php:131 twig_include()
vendor/twig/twig/src/Template.php:394 __TwigTemplate_8c4139eb42e70def4d60a3f74221fe64->doDisplay()
vendor/twig/twig/src/Template.php:367 Twig\Template->displayWithErrorHandling()
vendor/twig/twig/src/TemplateWrapper.php:47 Twig\Template->display()
src/Application/View/TemplateRenderer.php:179 Twig\TemplateWrapper->display()
src/Ticket.php:4375 Glpi\Application\View\TemplateRenderer->display()
src/CommonGLPI.php:676 Ticket->showForm()
ajax/common.tabs.php:116 CommonGLPI::displayStandardTab()

[IT-Remote]

Hello,

We have performed tests to check if this is due to our plugin, unfortunately we did not find any errors when creating the ticket, or putting the ticket on hold, or even making a validation request.

We recently updated our plugin, we advise you to download the new version of the plugin, the error may be fixed.

Thank you for your participation in improving our service!

Sincerely, IT Remote Team

[brusilva84]

Hello,

I've installed the latest version. If I enter a ticket with an element associated and you plugin enabled I get that error and the page doesn't display.

If I disable the plugin it works as usually

PS: I'm using 10.0.6 version

[IT-Remote]

Thank you for raising this issue, we are investigating the issue, then coming back to you later!